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为什么第三方客服系统接收到小程序或者公众号发送的表情,解密后乱码成/::!呢?

微信公众号,小程序接入到客服系统中后,文本消息可以正常接收,发送,但是当从微信公众号,小程序上发送微信的表情时,客服系统这边解密后表情就乱码了

{"ToUserName":"gh_xxxxx","Encrypt":null,"FromUserName":"oO1xxxx","CreateTime":1726731363,"MsgType":"text","Content":"/::!","MsgId":"24720849892747936","PicUrl":null,"MediaId":null,"Title":null,"AppId":null,"PagePath":null,"ThumbUrl":null,"ThumbMediaId":null,"Event":null,"SessionFrom":null}
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