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voip通话出现白屏,无法拨打微信视频通话?

AppID
wx335e3ea40fca3164

话机设备拨打微信视频通话最近出现白屏,

问题视频见下方链接

https://minio.xinkaoyun.com:9000/cloud-campus/operate/2024-09/common/6bf75826ad4245128f9d19d86f914f9c_VID20240905102959.mp4

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2 个回答

  • 高
    09-06

    是否有小程序报错?是否网络正常?可以打开调试台看看。另外,社区也有很多白屏的问答可以参考下。

    09-06
    有用
    回复 1
    • 🐒⁰⁷.₂₇屈℘࿐
      🐒⁰⁷.₂₇屈℘࿐
      09-06
      下边是点了微信视频通话的日志, 感觉都没跳到小程序呢
      09-06
      回复
  • 🐒⁰⁷.₂₇屈℘࿐
    🐒⁰⁷.₂₇屈℘࿐
    09-06

    2024-09-06 16:49:24.592  1841-2941  nkao.videophon          com.xinkao.videophone                I  The ClassLoaderContext is a special shared library.

    2024-09-06 16:49:24.596  1841-2941  System.out              com.xinkao.videophone                I  [OkHttp] sendRequest<<

    2024-09-06 16:49:24.828  1841-2941  xk_接口check...ermissions com.xinkao.videophone                D  {"msg":"请求成功","code":"200","data":true}

    2024-09-06 16:49:24.846  1841-1841  广播                      com.xinkao.videophone                I  stuInfo

    2024-09-06 16:49:24.846  1841-2941  WMPFCli.IPCInvoker      com.xinkao.videophone                I  invokeSync >>>> request [IS_DEVICE_ACTIVATED] [AbstractWMPFSyncInvokeRequest{clientVersion=0, clientApplicationId='null', clientInvokeToken='null', invokeTimestamp=-1, clientProcessName='null'}] rId [14] 

    2024-09-06 16:49:24.850  1841-2932  IPC.IPCBridgeManager    com.xinkao.videophone                I  [getIPCBridge] tid=[139] com.xinkao.videophone -> com.tencent.wmpf

    2024-09-06 16:49:24.851  1841-2932  IPC.IPCBridgeManager    com.xinkao.videophone                I  [getIPCBridge] bw:138773389, id:342910986481, process:com.tencent.wmpf pingBinder:true

    2024-09-06 16:49:24.852  1841-2932  IPC.ObjectRecycler      com.xinkao.videophone                I  addIntoSet(com.tencent.wmpf)

    2024-09-06 16:49:24.852  1841-2932  IPC.IPCInv...ackWrapper com.xinkao.videophone                I  keep ref of callback(180470091)

    2024-09-06 16:49:24.860  1841-2941  WMPFCli.IPCInvoker      com.xinkao.videophone                I  invokeSync <<<< response [WMPFIsDeviceActivatedResponse{isActivated=true}] rId [14]

    2024-09-06 16:49:24.861  1841-2941  WMPFCli.Device          com.xinkao.videophone                I  activated. just return

    2024-09-06 16:49:24.862  1841-2941  WMPFCli.IPCInvoker      com.xinkao.videophone                I  invokeSync >>>> request [START_APP] [WMPFStartAppRequest{params=WMPFStartAppParams{appId='wx335e3ea40fca3164', path='pages/index/index?callSeq=39459721725612564844&callerId=GTB220220908005908&callerName=李雪&listenerId=ow_Oo64Ay_7XpQq3j7d-oa_A8zjs&listenerName=亲情号2(张业涵)&roomType=1', appType=APP_TYPE_RELEASE}, forceFullScreen=true, landscapeMode=NORMAL, displayId=0, enterPictureInPicture=false}] rId [15] 

    2024-09-06 16:49:24.865  1841-2901  IPC.IPCBridgeManager    com.xinkao.videophone                I  [getIPCBridge] tid=[138] com.xinkao.videophone -> com.tencent.wmpf

    2024-09-06 16:49:24.867  1841-2901  IPC.IPCBridgeManager    com.xinkao.videophone                I  [getIPCBridge] bw:138773389, id:342926860174, process:com.tencent.wmpf pingBinder:true

    2024-09-06 16:49:24.868  1841-2901  IPC.ObjectRecycler      com.xinkao.videophone                I  addIntoSet(com.tencent.wmpf)

    2024-09-06 16:49:24.869  1841-2901  IPC.IPCInv...ackWrapper com.xinkao.videophone                I  keep ref of callback(51477569)

    2024-09-06 16:49:24.887  1841-2941  WMPFCli.IPCInvoker      com.xinkao.videophone                I  invokeSync <<<< response [AbstractWMPFSyncInvokeResponse{errCode=0, errMsg='ok', errType=0}] rId [15]

    2024-09-06 16:49:24.887  1841-2941  xk_拨打微信通话               com.xinkao.videophone                I  WMPFStartAppParams{appId='wx335e3ea40fca3164', path='pages/index/index?callSeq=39459721725612564844&callerId=GTB220220908005908&callerName=李雪&listenerId=ow_Oo64Ay_7XpQq3j7d-oa_A8zjs&listenerName=亲情号2(张业涵)&roomType=1', appType=APP_TYPE_RELEASE}

    2024-09-06 16:49:25.245  1841-2633  Surface                 com.xinkao.videophone                D  Surface::disconnect(this=0x7c2c18a000,api=1)

    2024-09-06 16:49:25.471  1841-1841  Surface                 com.xinkao.videophone                D  Surface::allocateBuffers(this=0x7c209c9000)

    2024-09-06 16:49:25.471  1841-2633  Surface                 com.xinkao.videophone                D  Surface::connect(this=0x7c209c9000,api=1)

    2024-09-06 16:49:25.480  1841-2633  mali_winsys             com.xinkao.videophone                D  EGLint new_window_surface(egl_winsys_display *, void *, EGLSurface, EGLConfig, egl_winsys_surface **, EGLBoolean) returns 0x3000

    2024-09-06 16:49:25.491  1841-1841  PhoneWindow             com.xinkao.videophone                V  DecorView setVisiblity: visibility = 0, Parent = android.view.ViewRootImpl@e5afe1c, this = DecorView@6e8b069[FamilyNumberActivity]

    2024-09-06 16:49:25.506  1841-2941  nkao.videophon          com.xinkao.videophone                I  The ClassLoaderContext is a special shared library.

    2024-09-06 16:49:25.514  1841-2941  System.out              com.xinkao.videophone                I  [OkHttp] sendRequest<<

    2024-09-06 16:49:25.548  1841-2941  xk_接口获取菜单info           com.xinkao.videophone                D  {"msg":"请求成功","code":"200","data":{"id":"57913cbe61b2feb6dc656c07532c134b","name":"研发测试","key":null,"sn":"GTB220220908005908","mac":null,"modelId":"-GduPIDozcJErenuxiw2tg","schoolId":"1239","groupId":null,"groupName":null,"wechatGroupId":"g8XqjL84y-dFQHPxlBAdshQ","wechatGroupName":"智慧星中学","startTime":null,"lastHeartbeatTime":"2024-09-06 16:49:14","heartbeat":"1","mode":"5","dialType":"1","timedStartup":"","timedShutdown":"","offIncomingCall":"1","paramsSyncStatus":"0","faceSyncStatus":"1","limitedTime":null,"licenseExpiredTime":"2026-08-19 16:34:51","licenseActivationTime":"2024-09-06 09:35:39","sipUserName":"10372001950","sipPassWord":"!dfDgF4535","sipDoMain":"121.42.46.92:65510","faceActivationCode":"SSLM-CXEL-YN39-UJXQ","version":"1.0.9","versionUpdate":"","devicePassword":"1","loginMethod":"2","address":"","phoneNum":"","deleteStatus":0,"createTime":"2024-09-05 17:12:59","createBy":"69fb8f5958c54d298eff6009af3744f8","updateTime":"2024-09-06 16:49:13","updateBy":"69fb8f5958c54d298eff6009af3744f8","remark":"","pageNum":null,"pageRow":null,"schoolName":null,"bindList":[{"id":"05","equipmentId":null,"moduleType":"5","status":"0","deleteStatus":0},{"id":"06","equipmentId":null,"moduleType":"6","status":"0","deleteStatus":0},{"id":"1","equipmentId":null,"moduleType":"1","status":"0","deleteStatus":0},{"id":"2","equipmentId":null,"moduleType":"2","status":"0","deleteStatus":0},{"id":"3","equipmentId":null,"moduleType":"3","status":"0","deleteStatus":0},{"id":"4","equipmentId":null,"moduleType":"4","status":"0","deleteStatus":0}],"moduleTypes":null,"forbidNum":null,"forbidPeriod":null}}

    2024-09-06 16:49:26.647  1841-2633  Surface                 com.xinkao.videophone                D  Surface::disconnect(this=0x7c209c9000,api=1)

    2024-09-06 16:49:26.667  1841-1841  PhoneWindow             com.xinkao.videophone                V  DecorView setVisiblity: visibility = 4, Parent = android.view.ViewRootImpl@e5afe1c, this = DecorView@6e8b069[FamilyNumberActivity]


    09-06
    有用
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