海外小程序认证问题汇总
Q&A about mini program auditing in foreign market
1.海外小程序认证审核公司联系方式：
1. How to contact our office:
成都知道创宇信息技术有限公司
Chengdu Knownsec Information & Technology Co., Ltd.
联系电话：00862867686811/邮箱：wx@anquan.org
Tel：00862867686811 / Email：wx@anquan.org
公众号：知道创宇客服
Account Name：知道创宇客服
公众号微信号：wxrzkf
Wechat Official Account：wxrzkf
周一至周五（工作日）9:00-18:00
From Monday to Friday（Weekday）9:00-18:00
长沙公信诚丰信息技术服务有限公司
Changsha Creditful Data Service Lnc.
联系电话：073188693119/邮箱：gxcf@csgxcf.com
Tel：073188693119 / Email：gxcf@csgxcf.com
公众号：公信诚丰
Account Name：公信诚丰
公众号微信号：gxcf1204
Wechat Official Account：gxcf1204
周一至周五（工作日）8:30-17:30
From Monday to Friday（Weekday）8:30-17:30
上海倍通企业信用征信有限公司
Crediteyes Co., Ltd.
联系电话：041184947889/邮箱：beitongxinyong@crediteyes.com
Tel：041184947889 / Email：beitongxinyong@crediteyes.com
公众号：倍通信用海外认证客服
Account Name：倍通信用海外认证客服
公众号微信号：crediteyes
Wechat Official Account：crediteyes
周一至周五（工作日）8：30-17：30
From Monday to Friday（Weekday）8：30-17：30
注：认证付费后，系统会随机委派上述其中一家审核机构进行审核，小程序后台的认证派单通知会告知审核机构名称以及联系电话。
Tips：After the payment, your order will be distributed one of above companiesrandomly，please notice the messages while operating the systembackground.
2.海外小程序认证状态和结果查看方式
请登录公众平台，从“设置->微信认证->查看“查看进度。 也可以拨打第三方审核公司的客服热线咨询审核进度
2. How to know the process and result:
Please sign in system, follow up your process from“ Setting -> WechatAuthentication -> Check”. Calling our office is also available at the sametime.
3.海外小程序审核失败费用是否退回
海外小程序认证主体均需支付99美元/次的审核服务费用。这是用户基于腾讯提供的资质审核服务而支付的一次性费用，用户每申请一次认证服务需要支付一次审核服务费。无论认证成功或失败，都需要支付审核服务费。
3. Can I get refund if my authentication failed:
Audit due $99 happens in every new order, this nonrecurring charge baseson our Tencent audit service regulation. So whether the audit success or not,the charge is consequent.
4.海外小程序认证审核时间
海外小程序认证在支付费用后，在用户提交完整的资质后7-15个工作日内完成审核。
4. How long my order would take:
Generally the entire process takes 7-15 weekdays after submitting alldocuments required, after your payment received by system.
5.海外小程序认证费用支付方式
海外小程序支付方式有两种：微信支付/银行卡支付（银行卡支付目前支持Visa/Master）
5. How should I pay:
Two ways of arranging payment by far: Wechat pay / Bank card（SupportVisa / Master）
6. 海外小程序认证所需资料
①《企业注册证》或者《商业许可证书》：原件照片或扫描，或者复印件加盖企业公章后扫描；
②联系人正反面身份证件彩色扫描件；
③申请公函（中文简体认证公函、中文繁体认证公函、英文认证公函）；
④联系人手机电话对账单。若联系人手机电话对账单无法提供，可上传公司办公电话对账单（需加盖公章），或银行卡对账单；
⑤其他证明材料（若是选择商标命名的，请选择正确的商标注册书或者是商标授权书）。
6. Material required for Overseas Mini Program certification:
①Company Registration Certificate or Business License：Photo or scanned copy of the original, or the copy with the company seal on it after scanning;
②Color scanned copy of the contact person’s ID card on both sides;
③Application letter (simplified Chinese Application letter，traditional Chinese Application letter, English Application letter);
④Phone bills of the contact person. If it can’t be offered, then you can offer the Statement of the office telephonenumber (with the company seal on it) or Bank Statement;
⑤Other supporting materials ( If you choose to name after a trademark, please provide the right Trademark Registration Certificate or Trademark Authorization).
