# Value-Added Services Operating Rules
# I. Overview
1.1 Purpose and basis: In order to maintain a fair and harmonious business atmosphere in the WeChat service market and protect the legitimate rights and interests of both parties, To maintain the normal operation order of the WeChat service market, this specification is formulated in accordance with the "WeChat Open Platform Operation Specifications," "WeChat Service Market Third-Party Service Provider Terms of Service" and other relevant agreements and rules.
1.2 Scope of application: 本规范适用于入驻微信服务市场小商店增值服务专区及视频号增值服务专区的服务商。在区域方面，本规范只适用于中华人民共和国大陆境内交易产生的纠纷，涉及到此范围以外的争议，不适用本规范。
1.3 In order to improve the consumer experience and maintain the normal operation order of the WeChat service market, service providers will be punished for violating the "WeChat service market value-added service operating rules."
# II. Definition of services
[Product Management] Class services can obtain a set of merchant merchandise permissions. To provide businesses with goods moving, commodity picture beautification and other services.
[Order Hit Single] Class service to obtain a merchant order logistics permission set. Provide order delivery, logistics and other services for businesses.
[Decoration Marketing] Class service can obtain the merchant decoration permission set. Provide small stores with renovation or marketing capabilities by covering plug-ins on small stores. (This category is only open to small shops)
【ERP】 Class service to obtain merchant goods and order logistics permission set. To provide businesses with procurement management, inventory management, sales management, cost management, accounts receivable and payable management capabilities.
Distribution Tools Class services can obtain merchant goods, order logistics, sharer and preferred alliance authority set. To provide merchants with sales management, cooperation head management, commodity data analysis and other capabilities.
# III. Pricing Rules
Product management services (excluding ERP) are subject to the following pricing rules
The service charge is not less than 15 yuan/Month, $30/Season, $50/Six months, $100/year
No free version, only for new users with a maximum of 15 days free trial
The minimum experience period should not be less than 7 days.
Order services (excluding ERP) are subject to the following pricing rules
The service charge is not less than 15 yuan/Month, $30/Season, $50/Six months, $100/year
No free version, only for new users with a maximum of 15 days free trial
The minimum experience period should not be less than 7 days.
Decoration marketing services to meet the following pricing rules
The service charge is not less than 20 yuan/Month, $50/Season, $80/Six months, $160/year
No free version, only for new users with a maximum of 15 days free trial
The minimum experience period should not be less than 7 days.
ERP services must meet the following pricing rules
The service charge is not less than 200 yuan/Month, $600/Season, $1,000/Six months, $2,000/year
No free version, only for new users with a maximum of 15 days free trial
The minimum experience period is not less than 7 days
Buyout version and pay-by-order version are not supported for the time being.
Distribution tool services are subject to the following pricing rules
The service charge is not less than 120 yuan/Month, $360/Season, $720/Six months, 1200 yuan/year
No free version, only for new users with a maximum of 15 days free trial
The minimum experience period should not be less than 7 days.
# IV. Operation and Management
4.1 Products on Shelves: The services listed by service providers, in addition to following the "WeChat Service Market Mini Program Development Service Review Rules," also need to follow the following requirements:
4.1.1 The service on the shelf must be safe and feasible.
4.1.2 Service providers must have all the qualifications required for the sale or distribution of listed services.
4.1.3 The Service may not contain the following information/Behavior:
Contains content that infringes the legal rights or interests of any third party, including but not limited to the intellectual property rights of third parties.
Contains any type of malicious computer programs, viruses, system vulnerabilities.
Can take other people's ID card, email, mobile phone number, bank account, Tenpay account and other personal or corporate privacy issued information products.
The product information description (including but not limited to the title, picture, label, price, service description, etc.) should be consistent and accurate, and there is no external link address embedded in non-WeChat products, and it is not allowed to deliberately copy the store and product information of other service providers that have already entered the platform.
Other content that violates laws and regulations, violates national policies or violates the norms of the WeChat service market.
4.2 Service delivery: After a consumer subscribes to the service, the service provider shall activate the service content for the consumer within 2 working days, including signing a service contract./Agreements, arrangements for Commissioner docking, etc. And feedback the status of the order within thirty days. For the Platform's inquiries about the order service process, the Service Provider is obliged to make a true statement to the Platform.
4.3 Online Customer Service: After the product is put on the shelves, service providers need to provide efficient and secure online customer service. Ensure that customer service personnel respond in a timely manner, the response content is professional and credible.
4.4 After Sale Service: Service providers must provide after-sales service for the products they sell on the WeChat service market.
4.4.1 After-sales service mode and time
After the product is sold, the service provider needs to provide after-sales support to the end user, such as telephone support, technical support, product support, etc. Specific reference to the relevant agreement in the service provider's product description.
Service providers from Monday to Sunday (09: 00 - Online service is available at 18: 00.
Customer service hours can not appear customer service offline or customer service phone unanswered.
Because the service provider's goods are not available, the service provider must provide users with alternatives, data backup migration services and other solutions.
4.4.2 Service Commitment: In the course of the transaction, the Service Provider shall provide services to the users in accordance with the agreement (including but not limited to the order content, the service commitment made by the Service Provider to the users, etc.).
4.5 Prohibition of false transactions: The Service Provider shall not increase the sales or rating of the Service Provider by improper means:
4.5.1 The service provider guides the user to purchase the product or service, and then makes the remittance, transfer or recharge to the user and carries on the disguised refund behavior.
4.5.2 The act of a service provider purchasing its own services as a buyer or entrusting another person to purchase its own services as a buyer.
4.5.3 Including but not limited to the acts listed above.
4.6 Prohibition of unfair competition: Service providers shall be honest and trustworthy, and shall not engage in unfair competition in various ways:
4.7.1 The service provider makes a malicious evaluation after purchasing peer services as a buyer user.
4.7.2 Maliciously report other service providers, such as providing false testimony.
4.7.3 Including but not limited to the above actions.
# V. Regulating Daily Operations
5.1 Code of conduct: Service providers shall comply with the following Code of Conduct when providing services in the WeChat Service Market:
5.1.1 True and valid information: All information and materials submitted or filled in by the Service Provider shall be true, accurate and valid, and no false qualifications or false information shall be used.
5.1.2 The service process is professional and courteous, and shall not abuse, intimidate or threaten users.
5.1.3 The Vendor shall not collect non-essential information in the course of the Service, and the information collected shall only be used for the Service.
5.1.4 Legitimate copyright: When the product provided by the service provider is held accountable by the copyright owner due to copyright issues (including the situation where the WeChat service market receives a complaint or has reasonable grounds to judge), the service provider shall take effective measures to stop the infringement.
5.1.5 The Service Provider shall not mislead or confuse others into thinking that the Service Provider is a subsidiary, branch, affiliate, agent or other entity of the Tencent Group, nor shall the Service Provider be recognized or recommended by the Tencent Group. Unless otherwise agreed by the parties.
5.2 Violations and Handling：
# VI. Settlement Rules
6.1 Settlement account： According to the service provider in the WeChat service market set up and certified funds account, settlement.
6.2 Settlement conditions： WeChat service market will settle orders that have been delivered and confirmed receipt, and have exceeded the platform refund period, and the user has not initiated a refund.
6.3 Settlement cycle： Orders that meet the settlement conditions each month will be settled in the following calendar month.
6.4 Settlement rules： WeChat Service Market In every natural month, after calculating and billing the settlement orders of the previous natural month, show the monthly settlement bill in the [Business Bill] module (to be online), and complete the relevant funds payment before the end of the month, please pay attention to check.
6.5 Technical Service Fee Dxplaination： From March 1, 2021, the WeChat Service Market will charge a 20% technical service fee for transactions in value-added services and no additional transaction fees. The WeChat service market will pay the service fee after deducting the technical service fee on a monthly basis in accordance with the above settlement rules.
6.6 invoice
6.6.1 The service provider shall bear the obligation of issuing invoices to the merchant for the purchase of public services
6.6.2 The technical service fee collected by the platform will issue relevant invoices to the service provider.
# VII. Handling of Violations
The WeChat service market imposes independent penalties on service providers, including but not limited to blocking, deleting, restricting the release, and seizing accounts.
# VIII. Exit Management
8.1 Active withdrawal: Service providers have the right to remove products or apply to withdraw from the WeChat service market according to their actual business situation.
8.2 Retreat: In the event of serious violations in the operation of the service provider, the WeChat service market has the right to immediately withdraw it from the WeChat service market and permanently seal the account, and may not re-enter the account permanently.
8.3 Post-exit business processing: When the service provider exits or removes the product, the transaction orders that have been reached between the service provider and the user shall be handled as follows:
8.3.1 If there is any unused portion of the Vendor's Services or Products that have been purchased, the unused portion will be refunded on a Term Percentage (applicable to Services purchased by Duration) or Frequency Percentage (applicable to Services purchased by Time) basis.
8.3.2 After the withdrawal of the service provider, the relevant after-sales services for the WeChat service market products sold by the service provider shall be provided by the service provider through consultation with the user.
# IX. Supplementary Provisions
9.1 This specification comes into force on January 1, 2021.
9.2 WeChat service market service provider behavior, occurred before the date of entry into force of these norms or the date of revision, the then-applicable normsOccurred on the effective date of this specification or after the date of revision, this specification shall apply.
9.3 WeChat Service Market reserves the right to revise these Management Practices according to the market environment, the development status of the cooperation system of partners and other factors.