# Modify customer service account
Interface should be called on the server side, not in the front end (Weixin Mini Program, web pages, APP, etc.) directly called, specific reference interface call guide
Interface name: updatekfaccount
This interface is used to modify Official Account customer service account information
# 1. How to call
# HTTPS calls
POST https://api.weixin.qq.com/customservice/kfaccount/update?access_token=ACCESS_TOKEN
# Cloud Calls
- This interface does not support cloud calls
# Third party invocation
This interface supports Third Party Platform generation business call.
This interface belongs to a permission set id of: 1,6,100-101
When a service provider is authorized by one of the permissions set, it can call on behalf of the merchant by using authorizer_access_token , which can be viewed in the third-party call documentation.
# 2. Request parameters
# Query parametersQuery String parameters
Parameter Name | type | Required to fill in | Introductions |
---|---|---|---|
access_token | string | yes | Interface invocation credentials, using access_token , authorizer_access_token |
# Request BodyRequest Payload
Parameter Name | type | Required to fill in | Example | Introductions |
---|---|---|---|---|
kf_account | string | yes | test1@test | A complete Customer Service Account, with the prefix @ Official Account WeChat, maximum 10 characters, must be English, numerals or underscores, suffix to the Official Account message template, no more than 30 characters long |
nickname | string | yes | Customer Service 1 | Customer Service nickname, maximum 16 words |
# 3. Return Parameters
# Response Payload
Parameter Name | type | Introductions |
---|---|---|
errcode | number | Error code |
errmsg | string | Error Description |
# 4. Note
There are no special considerations for this interface
# 5. Code examples
Example Requests
{
"kf_account" : "test1@test",
"nickname" : "客服1"
}
Return an example
{
"errcode": 0,
"errmsg": "ok"
}
# 6. Error code
The following is a list of error codes for this interface, other error codes can refer to General error codes
Error code | Error Description | Solutions |
---|---|---|
0 | Ok or in a normal state | OK means to go from abnormal to normal in a normal state |
65400 | please enable new custom service or wait for a while if you have enabled | The API is not available, that is, it has not opened / upgraded to the new customer service feature |
65401 | invalid custom service account | An invalid customer service account |
65403 | illegal nickname | Customer service nicknames are not legal. |
# 7. Scope of application
Official Account | Service Account |
---|---|
Certification only | Certification only |
- Authentication only: means that only authenticated accounts are allowed to be invoked by the enterprise entity, and accounts that are not authenticated or do not support authentication cannot be invoked.
- Other account types that are not expressly stated may not be called on this interface without special instructions;