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调用打标签接口返回成功,但客户详情接口返回的标签字段还是为空

1、打标签前获取的客户详情(2021-10-31 23:06:38)

[Sun, 31 Oct 21 23:06:38 +0800][DEBUG] Request[16356927988687] url:https://qyapi.weixin.qq.com/cgi-bin/externalcontact/get?external_userid=wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q&access_token=_eWkGc3LMWlZwy-N8bwsLTXD4pwzOHikBWpW8x2JX-01jL2prEBQzRMB58zoqgoNJ1VJSLetrc9oXyHAkX4ne3j0SMRVL7_XU4Whj06oDBEJwwYCwMtfUyvy4i-9DAw9IeXwLDzr8vbEkkiL3ClzGVb3aoz2G5oe0qjmtGSKurajhw_WryxpeX2hDPIpLerWeJ8N-sJ3XLicn7pJhDdz5g

[Sun, 31 Oct 21 23:06:38 +0800][DEBUG] Request[16356927988687] response:{"errcode":0,"errmsg":"ok","external_contact":{"external_userid":"wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q","name":"\u6377\u9e3f\u98df\u54c1\u6f58\u5a77\uff5e","type":1,"avatar":"http:\/\/wx.qlogo.cn\/mmhead\/Q3auHgzwzM6VfVAbSD9hoY1rmTBbcgrVHRph0K4qhlT780bbDNyHrw\/0","gender":2},"follow_user":[{"userid":"jianyao9","remark":"\u6377\u9e3f\u98df\u54c1\u6f58\u5a77\uff5e","description":"","createtime":1635692796,"state":"BricqwohI1OFN0Me","tags":[],"remark_mobiles":[],"add_way":1,"oper_userid":"wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q"}]}


2、调用打标签接口(2021-10-31 23:06:39)

[Sun, 31 Oct 21 23:06:39 +0800][DEBUG] Request[16356927997793] post url:https://qyapi.weixin.qq.com/cgi-bin/externalcontact/mark_tag?access_token=_eWkGc3LMWlZwy-N8bwsLTXD4pwzOHikBWpW8x2JX-01jL2prEBQzRMB58zoqgoNJ1VJSLetrc9oXyHAkX4ne3j0SMRVL7_XU4Whj06oDBEJwwYCwMtfUyvy4i-9DAw9IeXwLDzr8vbEkkiL3ClzGVb3aoz2G5oe0qjmtGSKurajhw_WryxpeX2hDPIpLerWeJ8N-sJ3XLicn7pJhDdz5g

[Sun, 31 Oct 21 23:06:39 +0800][DEBUG] Request[16356927997793] post data:{"userid":"jianyao9","external_userid":"wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q","add_tag":["et_cu_CwAA1urXj46XNs9enGZ-o3eLnw"]}

[Sun, 31 Oct 21 23:06:39 +0800][DEBUG] Request[16356927997793] post response:{"errcode":0,"errmsg":"ok"}


3、打标签后获取的客户详情(2021-10-31 23:06:42)

[Sun, 31 Oct 21 23:06:42 +0800][DEBUG] Request[16356928029352] url:https://qyapi.weixin.qq.com/cgi-bin/externalcontact/get?external_userid=wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q&access_token=_eWkGc3LMWlZwy-N8bwsLTXD4pwzOHikBWpW8x2JX-01jL2prEBQzRMB58zoqgoNJ1VJSLetrc9oXyHAkX4ne3j0SMRVL7_XU4Whj06oDBEJwwYCwMtfUyvy4i-9DAw9IeXwLDzr8vbEkkiL3ClzGVb3aoz2G5oe0qjmtGSKurajhw_WryxpeX2hDPIpLerWeJ8N-sJ3XLicn7pJhDdz5g

[Sun, 31 Oct 21 23:06:42 +0800][DEBUG] Request[16356928029352] response:{"errcode":0,"errmsg":"ok","external_contact":{"external_userid":"wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q","name":"\u6377\u9e3f\u98df\u54c1\u6f58\u5a77\uff5e","type":1,"avatar":"http:\/\/wx.qlogo.cn\/mmhead\/Q3auHgzwzM6VfVAbSD9hoY1rmTBbcgrVHRph0K4qhlT780bbDNyHrw\/0","gender":2},"follow_user":[{"userid":"jianyao9","remark":"211031\u6377\u9e3f\u98df\u54c1\u6f58\u5a77\uff5e","description":"","createtime":1635692796,"state":"BricqwohI1OFN0Me","tags":[],"remark_mobiles":[],"add_way":1,"oper_userid":"wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q"}]}


总结:昨天一共发现了两个客户(wm_cu_CwAAMGbMwpaEWfXjapc0zZOA7Q和wm_cu_CwAAIGrI4doeXgYC95XdRi7waA)出现了这个问题。之前偶尔也出现过这种情况。希望企微客服帮忙排查下原因,谢谢!!

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1 个回答

  • 企业微信运营专员-千夜
    企业微信运营专员-千夜
    2021-11-03

    你好,是否现在获取客户详情接口返回的标签字段还是空的,我确认下

    2021-11-03
    有用
    回复 5
    • 初心
      初心
      2021-11-03
      刚去重新请求了一次客户详情,还是空的,返回的数据跟前天23:06:42返回的一模一样
      2021-11-03
      回复
    • 企业微信运营专员-千夜
      企业微信运营专员-千夜
      2021-11-04回复初心
      调用接口再23:06:39秒打了标签 然后终端在23:06:44秒修改了备注信息 抹掉了标签
      请确认是否在这个时间正好也做了备注编辑操作
      2021-11-04
      回复
    • 初心
      初心
      2021-11-04回复企业微信运营专员-千夜
      终端是指企业微信客户端吗?不确定是否修改了备注,这个还得排查下。但即便是修改了备注,为什么会抹掉标签,这个打标签和修改备注存在5秒的时间差,不存在并发的问题吧。
      2021-11-04
      回复
    • 企业微信运营专员-千夜
      企业微信运营专员-千夜
      2021-11-04回复初心
      是的,在客户端修改备注,也删除了标签
      2021-11-04
      回复
    • 初心
      初心
      2021-11-05回复企业微信运营专员-千夜
      你的意思是有人在客户端手动修改了备注,同时也手动删除了标签?还是说手动修改了备注,系统自动删除了标签?
      2021-11-05
      回复
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