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【灾难】部分用户消息无故被发到在线客服

你想反馈一个 Bug 还是 提一个需求?


如果是 Bug:True


* Bug 表现是什么?预期表现是什么?

1. 之前就每隔一段时间会出现这样的状况,基本每个月有一次        

2. 删除转发客服消息的相关代码之后,仍然有部分用户消息被推送到在线客服,而且频率相当高,从3.4号开始每天都会出现,今天出现了4次,严重影响业务功能


最后一次编辑于  2018-03-07  (未经腾讯允许,不得转载)
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2 个回答

  • 郑俊伟
    郑俊伟
    2018-03-09
    1. 开发者服务器停止转发客服后,与在线客服仍在会话中的用户,消息仍然推送到在线客服,不推送服务器。

    2. 结束客服会话后,用户发送过消息的48小时内在线客服仍然能够主动发起会话,发起会话之后,用户的消息仍然按照1中逻辑来派发。(只要用户48小时内给客服发过消息,且客服回复未达到上限5条,就能继续发起会话)

    3. 如果不是上述情况,仍然有问题,可以提供openid+时间点,我们来进行定位。

    2018-03-09
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  • 马慧
    马慧
    2018-03-13

    不是前两种情况。


    被无故发到客服的消息在我们的日志里是没有的,也就是没有发送到开发者url上,这种情况是同一时间段有很多用户、每个用户有一条两条的被转到客服。



    日期:3.13           时间段:16:02 -- 16:05     


    下面是无故接入客服的情况,及该用户在当天的所有由微信发送到开发者url上的日志:

    (注:这是今天多次状况中的一次中的一小段时间里的一小部分用户)



    1. 被接入客服时间:16:02:19      OPENID: oh5NcwcDPCHVK55QxY5EB8HpGBzo 输入内容:Czft3

            我们服务器日志图片及对应文本:


    2018-03-13 15:58:36.248 /wechat/drop/?signature=bb54106babc9513a0af32562cadcf5b18d7fc5ca&timestamp=1520927916&nonce=1537999619&openid=oh5NcwcDPCHVK55QxY5EB8HpGBzo&encrypt_type=aes&msg_signature=f09b548b662889450fd02ec9d3130061c9bc7768

    2018-03-13 15:58:47.021 /wechat/drop/?signature=3f1cb1c4e4851e3ffe36a10c3c0d7042258894c8&timestamp=1520927926&nonce=2124737021&openid=oh5NcwcDPCHVK55QxY5EB8HpGBzo&encrypt_type=aes&msg_signature=b14bb758ff4ab753148d2170299b53fc3b3468c3

    2018-03-13 15:59:34.352 /wechat/drop/?signature=41592591528dc404a122ba3310a6a17ae3616343&timestamp=1520927974&nonce=1278501710&openid=oh5NcwcDPCHVK55QxY5EB8HpGBzo&encrypt_type=aes&msg_signature=49286b88104ee98c096aa496622dd84fd61a8f6f

    2018-03-13 16:34:44.678 /wechat/drop/?signature=7bebda51a5fab6e8fc7251c2da81b01aef0b9f44&timestamp=1520930084&nonce=1945645295&openid=oh5NcwcDPCHVK55QxY5EB8HpGBzo&encrypt_type=aes&msg_signature=b0d9b7aa0f9b5142ac16579ce9d637fe057ccc06

    2018-03-13 16:38:53.133 /wechat/drop/?signature=2019bed0eb55595d443213d95143af682408a284&timestamp=1520930333&nonce=1029595872&openid=oh5NcwcDPCHVK55QxY5EB8HpGBzo&encrypt_type=aes&msg_signature=aceeb42e606dc7630f42d3ac92b7a7674b18c9f9



    2. 被接入客服时间:16:02:07 OPENID: oh5Ncwb9CiTPmT4QHt_0mV13SMBk 输入内容:R9BZB


    2018-03-13 15:22:30.027 /wechat/drop/?signature=aa800a3edeec2d50e30a0ccce8296d5ef1de29ec&timestamp=1520925749&nonce=425970726&openid=oh5Ncwb9CiTPmT4QHt_0mV13SMBk&encrypt_type=aes&msg_signature=80286c5c436ef21c881503af8785d3421132ec0d

    2018-03-13 16:34:41.700 /wechat/drop/?signature=4f8524c5fb699e232dbfbe5ab01b14c0ed38d0d2&timestamp=1520930081&nonce=143670509&openid=oh5Ncwb9CiTPmT4QHt_0mV13SMBk&encrypt_type=aes&msg_signature=d2c9689c5296da3c0be693adb44ba7612d18b3bf




    3. 被接入客服时间:16:02:25 OPENID: oh5NcwXMNf5dK16Z4eSJgOlZ8Wtg       输入内容:H2BK9


    2018-03-13 16:11:39.974 /wechat/drop/?signature=604ac38114dd4515ad3ac3e59a99c2378f7cc8f4&timestamp=1520928699&nonce=1576196212&openid=oh5NcwXMNf5dK16Z4eSJgOlZ8Wtg&encrypt_type=aes&msg_signature=14da91a6da362e8ca0d8e1840dc20e58cb92b4a5

    2018-03-13 16:12:13.245 /wechat/drop/?signature=e104704ae0d6bb21139b1c961f4996bdf5983f46&timestamp=1520928733&nonce=1859172653&openid=oh5NcwXMNf5dK16Z4eSJgOlZ8Wtg&encrypt_type=aes&msg_signature=48cf62e911193cf98c2f594ce2a6cc35d08a3d8a

    2018-03-13 16:34:35.353 /wechat/drop/?signature=cc76277342fd2419110f1283dd62d731ba24454e&timestamp=1520930075&nonce=1293996392&openid=oh5NcwXMNf5dK16Z4eSJgOlZ8Wtg&encrypt_type=aes&msg_signature=0715a8cf279907c8a385a6540f0029db87da1134

    2018-03-13 16:34:39.788 /wechat/drop/?signature=b2453bd01b196d2ad897edfb8e5d0d94ff4873a1&timestamp=1520930079&nonce=1912898345&openid=oh5NcwXMNf5dK16Z4eSJgOlZ8Wtg&encrypt_type=aes&msg_signature=cb5785ef9c4b7984d8c6aedb82522435e9f9db21



    4. 被接入客服时间:16:03:47 OPENID: oh5NcwWYtU8bhBRYCH8SklapA1kc     输入内容:nsm6u

    2018-03-13 16:34:22.306 /wechat/drop/?signature=0dd376a8988abf22487160bc109a0627182d82eb&timestamp=1520930062&nonce=1099726121&openid=oh5NcwWYtU8bhBRYCH8SklapA1kc&encrypt_type=aes&msg_signature=c39764c38d119c566ac89174e313bb4b4c85b765

    2018-03-13 16:36:37.706 /wechat/drop/?signature=e7672b082bd06a2adb5067bdc205b18c6a1e88ea&timestamp=1520930197&nonce=1006291730&openid=oh5NcwWYtU8bhBRYCH8SklapA1kc&encrypt_type=aes&msg_signature=dcac10b8a5ab9ec7f3d8cdc18d942da42d8a5a09


    5. 被接入客服时间:16:03:26 OPENID: oh5NcwRGnMb0YzKe-lbCMIdc6jy4        输入内容:R9BZB


    2018-03-13 07:58:57.395 /wechat/drop/?signature=d575a30db2f2d8f21176c2b1ceab3d069fb91967&timestamp=1520899137&nonce=631616081&openid=oh5NcwRGnMb0YzKe-lbCMIdc6jy4&encrypt_type=aes&msg_signature=0bf8ad06e47aad9e53ae192ab3bf02c73f448230

    2018-03-13 15:22:32.938 /wechat/drop/?signature=511daa4729513e1a452aadf40cde74e24216e159&timestamp=1520925752&nonce=701103679&openid=oh5NcwRGnMb0YzKe-lbCMIdc6jy4&encrypt_type=aes&msg_signature=9bd41c5ce5eaa3bb8d9ac2eea5522474079cfda3

    2018-03-13 16:34:24.910 /wechat/drop/?signature=27ad1eedbec436f2ef41c30f87af8f8717e66318&timestamp=1520930064&nonce=522568748&openid=oh5NcwRGnMb0YzKe-lbCMIdc6jy4&encrypt_type=aes&msg_signature=4d3c292d759a3f38094230e7a3f273128244346f



    6. 被接入客服时间:16:03:05 OPENID: oh5NcwQ6BEfUj4P7bgH68U-gQoRA         输入内容:h2bk9


    2018-03-13 12:53:37.567 /wechat/drop/?signature=cd84bbfdcf62ed101eb1e7c78b77ff8fd6e27570&timestamp=1520916817&nonce=2143769322&openid=oh5NcwQ6BEfUj4P7bgH68U-gQoRA&encrypt_type=aes&msg_signature=66866f51e19dc159a985ee3ecbb1408bfd72692a

    2018-03-13 16:10:51.521 /wechat/drop/?signature=eac85eb338c5803cca479e48ef4c5f5911d0ba85&timestamp=1520928651&nonce=725195387&openid=oh5NcwQ6BEfUj4P7bgH68U-gQoRA&encrypt_type=aes&msg_signature=c660128725636e95aa331184f296670bbddd3fca

    2018-03-13 16:10:58.459 /wechat/drop/?signature=7463a09aeb46bc1d6ee88280bb0c48c1253723ca&timestamp=1520928658&nonce=1976557836&openid=oh5NcwQ6BEfUj4P7bgH68U-gQoRA&encrypt_type=aes&msg_signature=acd7ba12283a9cca61677a71868740f085bac026


    7. 被接入客服时间:16:03:45 OPENID: oh5NcwX3JAK0YSiuBem2t1UFx3Zs        输入内容:FAPU3


    2018-03-13 16:11:05.320 /wechat/drop/?signature=7ca2700a0edb5965c40b8d5362f7fce1b3620cc5&timestamp=1520928665&nonce=1333223746&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=2963b85a7dd7f065852a377f6e219564e04f8935

    2018-03-13 16:11:20.081 /wechat/drop/?signature=4f532bd167ed791be771f6f6724b7ab1e5276034&timestamp=1520928680&nonce=410544578&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=67dd32a2eaf87b4c3f4da328b47449456164564d

    2018-03-13 16:15:02.847 /wechat/drop/?signature=dcf201666800cdfef62aa12c6a463e0372688394&timestamp=1520928902&nonce=1626037702&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=3e83bccd12502ec01466d2084743692d65d7a9f6

    2018-03-13 16:16:34.807 /wechat/drop/?signature=c58f3f5894c897c452cc3dd399cabc807b74d618&timestamp=1520928994&nonce=884558564&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=3c6998c9ca50b59e044f84bf55298ebd45a26f3e

    2018-03-13 16:16:47.683 /wechat/drop/?signature=e9641ece39392708dcab89d8170a55c018d89ec8&timestamp=1520929007&nonce=1685052151&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=9b6b8acbd4635978c98039e8cf07482e02cea390

    2018-03-13 16:17:59.769 /wechat/drop/?signature=c2f42b441ea303a39b1ae422dfea83a68bf9773a&timestamp=1520929079&nonce=277218835&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=c385a5e9331186546cf346e3037bc322afc05468

    2018-03-13 16:23:20.499 /wechat/drop/?signature=3ade95fcd0a1b4603d298605641319fab73c8520&timestamp=1520929400&nonce=1063972796&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=0db918ea75bd3d501123cfaa36163e308689f130

    2018-03-13 16:24:55.916 /wechat/drop/?signature=6241f481306098639e5803e33799fae1f912162b&timestamp=1520929495&nonce=1968406831&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=ba0c4d34435bf45775a638bb95830554e4c667bc

    2018-03-13 16:34:04.844 /wechat/drop/?signature=ddd18eff18f1a91e4fb0a4626840a4f2427b9fdd&timestamp=1520930044&nonce=761848121&openid=oh5NcwX3JAK0YSiuBem2t1UFx3Zs&encrypt_type=aes&msg_signature=81f9a486e606c4c10be41eae8aacf27da50edfb6



    8. 被接入客服时间:16:04:04 OPENID: oh5NcwXXAyYpEfTUoQcXhEV-HSMk        输入内容:FAPU3


    2018-03-13 16:10:43.927 /wechat/drop/?signature=a042fb30cac3755b36cd305d755e3f3bd698c27d&timestamp=1520928643&nonce=520083000&openid=oh5NcwXXAyYpEfTUoQcXhEV-HSMk&encrypt_type=aes&msg_signature=2720ff04c702e9f2f44358856793f52861ed9da3

    2018-03-13 16:14:10.118 /wechat/drop/?signature=6903d4b1365fd10d81fd8cd9a4e3041b8f29e5e9&timestamp=1520928850&nonce=1718279683&openid=oh5NcwXXAyYpEfTUoQcXhEV-HSMk&encrypt_type=aes&msg_signature=612c6cefa78639d9c9b2213d7707b184fd55b086

    2018-03-13 16:22:58.128 /wechat/drop/?signature=c805bd51d8d34fc0fd888257585d4bd8bbf6342f&timestamp=1520929378&nonce=416659568&openid=oh5NcwXXAyYpEfTUoQcXhEV-HSMk&encrypt_type=aes&msg_signature=39ba5616500698f9922ba7751d25a68b6509e40c

    2018-03-13 16:34:02.867 /wechat/drop/?signature=d72a5a9d3d1237f0678d5e4ff91972075323549c&timestamp=1520930042&nonce=1907860290&openid=oh5NcwXXAyYpEfTUoQcXhEV-HSMk&encrypt_type=aes&msg_signature=13eb292ef8c01d95996c7c6a0081df51ad47cff1



    2018-03-13
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