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小程序部分用户偶发登录无响应,首页白屏咋办?

AppID
wxbfd823f44767d21c

最近一次用户反馈的,安卓和苹果都会偶发性的出现,主页白屏没数据,快捷登录不响应,删除小程序重进还是这样,后端查询不到用户访问日志,但是开发人员调试无法复现这个BUG。

2025-2-13 9:17:30 [log] wx.getSystemInfoSync api invoke
2025-2-13 9:17:30 [log] wx.getSystemInfoSync return
2025-2-13 9:17:30 [log] wx.canIUse api invoke
2025-2-13 9:17:30 [log] wx.getUpdateManager api invoke
2025-2-13 9:17:30 [log] wx.getUpdateManager return
2025-2-13 9:17:30 [log] wx.getStorageSync api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync return
2025-2-13 9:17:30 [log] wx.setStorageSync api invoke
2025-2-13 9:17:30 [log] wx.setStorageSync return
2025-2-13 9:17:30 [log] wx.hideTabBar api invoke
2025-2-13 9:17:30 [log] wx.getSystemInfo api invoke
2025-2-13 9:17:30 [log] wx.getSystemInfo success callback with msg getSystemInfo:ok
2025-2-13 9:17:30 [log] wx.request api invoke
2025-2-13 9:17:30 [log] App onLaunch have been invoked
2025-2-13 9:17:30 [log] wx.getStorageSync api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync return
2025-2-13 9:17:30 [log] wx.login api invoke
2025-2-13 9:17:30 [log] App onShow have been invoked
2025-2-13 9:17:30 [log] wx.getSystemInfoSync api invoke
2025-2-13 9:17:30 [log] wx.getSystemInfoSync return
2025-2-13 9:17:30 [log] wx.getEnterOptionsSync api invoke
2025-2-13 9:17:30 [log] wx.getEnterOptionsSync return
2025-2-13 9:17:30 [log] wx.createSelectorQuery api invoke
2025-2-13 9:17:30 [log] page pages/homePage/index onLoad have been invoked
2025-2-13 9:17:30 [log] wx.getStorageSync api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync return
2025-2-13 9:17:30 [log] wx.request api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync return
2025-2-13 9:17:30 [log] wx.request api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync return
2025-2-13 9:17:30 [log] wx.request api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync api invoke
2025-2-13 9:17:30 [log] wx.getStorageSync return
2025-2-13 9:17:30 [log] wx.request api invoke
2025-2-13 9:17:30 [log] page pages/homePage/index onShow have been invoked
2025-2-13 9:17:30 [log] wx.createSelectorQuery api invoke
2025-2-13 9:17:30 [log] wx.nextTick api invoke
2025-2-13 9:17:30 [log] wx.nextTick api invoke
2025-2-13 9:17:31 [log] page pages/homePage/index onReady have been invoked
2025-2-13 9:17:31 [log] wx.setStorageSync api invoke
2025-2-13 9:17:31 [log] wx.setStorageSync return
2025-2-13 9:17:31 [log] wx.request api invoke
2025-2-13 9:17:31 [log] wx.login success callback with msg login:ok
2025-2-13 9:17:31 [log] page pages/homePage/index onRouteDone have been invoked
2025-2-13 9:17:31 [log] wx.hideTabBar success callback with msg hideTabBar:ok
2025-2-13 9:17:33 [log] wx.getStorageSync api invoke
2025-2-13 9:17:33 [log] wx.getStorageSync return
2025-2-13 9:17:33 [log] wx.showModal api invoke
2025-2-13 9:17:33 [log] wx.navigateTo api invoke
2025-2-13 9:17:33 [log] wx.showModal success callback with msg showModal:ok
2025-2-13 9:17:33 [log] page pages/homePage/index onHide have been invoked
2025-2-13 9:17:33 [log] wx.getEnterOptionsSync api invoke
2025-2-13 9:17:33 [log] wx.getEnterOptionsSync return
2025-2-13 9:17:33 [log] page packageB/pages/login/login onLoad have been invoked
2025-2-13 9:17:33 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:17:33 [log] wx.navigateTo success callback with msg navigateTo:ok
2025-2-13 9:17:33 [log] page packageB/pages/login/login onReady have been invoked
2025-2-13 9:17:34 [log] page packageB/pages/login/login onRouteDone have been invoked
2025-2-13 9:17:36 [log] wx.getStorageSync api invoke
2025-2-13 9:17:36 [log] wx.getStorageSync return
2025-2-13 9:17:36 [log] wx.login api invoke
2025-2-13 9:17:36 [log] wx.setStorageSync api invoke
2025-2-13 9:17:36 [log] wx.setStorageSync return
2025-2-13 9:17:36 [log] wx.request api invoke
2025-2-13 9:17:36 [log] wx.login success callback with msg login:ok
2025-2-13 9:17:38 [log] page packageB/pages/login/login onHide have been invoked
2025-2-13 9:17:38 [log] wx.getStorageSync api invoke
2025-2-13 9:17:38 [log] wx.getStorageSync return
2025-2-13 9:17:38 [log] App onHide have been invoked
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.request fail callback with msg request:fail interrupted with seq 0
2025-2-13 9:17:45 [log] wx.getStorageSync api invoke
2025-2-13 9:17:45 [log] wx.getStorageSync return
2025-2-13 9:17:45 [log] wx.login api invoke
2025-2-13 9:17:45 [log] App onShow have been invoked
2025-2-13 9:17:45 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:17:45 [log] wx.setStorageSync api invoke
2025-2-13 9:17:45 [log] wx.setStorageSync return
2025-2-13 9:17:45 [log] wx.request api invoke
2025-2-13 9:17:45 [log] wx.login success callback with msg login:ok
2025-2-13 9:17:53 [log] page packageB/pages/login/login onHide have been invoked
2025-2-13 9:17:53 [log] wx.getStorageSync api invoke
2025-2-13 9:17:53 [log] wx.getStorageSync return
2025-2-13 9:17:53 [log] App onHide have been invoked
2025-2-13 9:18:5 [log] wx.getStorageSync api invoke
2025-2-13 9:18:5 [log] wx.getStorageSync return
2025-2-13 9:18:5 [log] wx.login api invoke
2025-2-13 9:18:5 [log] App onShow have been invoked
2025-2-13 9:18:5 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:18:5 [log] wx.setStorageSync api invoke
2025-2-13 9:18:5 [log] wx.setStorageSync return
2025-2-13 9:18:5 [log] wx.request api invoke
2025-2-13 9:18:5 [log] wx.login success callback with msg login:ok
2025-2-13 9:18:8 [log] wx.getStorageSync api invoke
2025-2-13 9:18:8 [log] wx.getStorageSync return
2025-2-13 9:18:8 [log] wx.login api invoke
2025-2-13 9:18:8 [log] wx.setStorageSync api invoke
2025-2-13 9:18:8 [log] wx.setStorageSync return
2025-2-13 9:18:8 [log] wx.request api invoke
2025-2-13 9:18:8 [log] wx.login success callback with msg login:ok
2025-2-13 9:18:11 [log] page packageB/pages/login/login onHide have been invoked
2025-2-13 9:18:11 [log] wx.getStorageSync api invoke
2025-2-13 9:18:11 [log] wx.getStorageSync return
2025-2-13 9:18:11 [log] App onHide have been invoked
2025-2-13 9:18:12 [log] wx.getStorageSync api invoke
2025-2-13 9:18:12 [log] wx.getStorageSync return
2025-2-13 9:18:12 [log] wx.login api invoke
2025-2-13 9:18:12 [log] App onShow have been invoked
2025-2-13 9:18:12 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:18:13 [log] wx.setStorageSync api invoke
2025-2-13 9:18:13 [log] wx.setStorageSync return
2025-2-13 9:18:13 [log] wx.request api invoke
2025-2-13 9:18:13 [log] wx.login success callback with msg login:ok
2025-2-13 9:18:16 [log] page packageB/pages/login/login onUnload have been invoked
2025-2-13 9:18:16 [log] wx.getStorageSync api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync return
2025-2-13 9:18:16 [log] wx.request api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync return
2025-2-13 9:18:16 [log] wx.request api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync return
2025-2-13 9:18:16 [log] wx.request api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync api invoke
2025-2-13 9:18:16 [log] wx.getStorageSync return
2025-2-13 9:18:16 [log] wx.request api invoke
2025-2-13 9:18:16 [log] page pages/homePage/index onShow have been invoked
2025-2-13 9:18:16 [log] page pages/homePage/index onRouteDone have been invoked
2025-2-13 9:18:17 [log] wx.getStorageSync api invoke
2025-2-13 9:18:17 [log] wx.getStorageSync return
2025-2-13 9:18:17 [log] wx.showModal api invoke
2025-2-13 9:18:18 [log] wx.showModal success callback with msg showModal:ok
2025-2-13 9:18:20 [log] wx.getStorageSync api invoke
2025-2-13 9:18:20 [log] wx.getStorageSync return
2025-2-13 9:18:20 [log] wx.showModal api invoke
2025-2-13 9:18:20 [log] wx.showModal success callback with msg showModal:ok
2025-2-13 9:18:20 [log] wx.navigateTo api invoke
2025-2-13 9:18:20 [log] page pages/homePage/index onHide have been invoked
2025-2-13 9:18:20 [log] wx.getEnterOptionsSync api invoke
2025-2-13 9:18:20 [log] wx.getEnterOptionsSync return
2025-2-13 9:18:20 [log] page packageB/pages/login/login onLoad have been invoked
2025-2-13 9:18:20 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:18:20 [log] wx.navigateTo success callback with msg navigateTo:ok
2025-2-13 9:18:20 [log] page packageB/pages/login/login onReady have been invoked
2025-2-13 9:18:21 [log] page packageB/pages/login/login onRouteDone have been invoked
2025-2-13 9:18:22 [log] page packageB/pages/login/login onHide have been invoked
2025-2-13 9:18:22 [log] wx.getStorageSync api invoke
2025-2-13 9:18:22 [log] wx.getStorageSync return
2025-2-13 9:18:22 [log] App onHide have been invoked
2025-2-13 9:18:23 [log] wx.getStorageSync api invoke
2025-2-13 9:18:23 [log] wx.getStorageSync return
2025-2-13 9:18:23 [log] wx.login api invoke
2025-2-13 9:18:23 [log] App onShow have been invoked
2025-2-13 9:18:23 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:18:23 [log] wx.setStorageSync api invoke
2025-2-13 9:18:23 [log] wx.setStorageSync return
2025-2-13 9:18:23 [log] wx.request api invoke
2025-2-13 9:18:23 [log] wx.login success callback with msg login:ok
2025-2-13 9:18:25 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:18:30 [log] page packageB/pages/login/login onHide have been invoked
2025-2-13 9:18:30 [log] wx.getStorageSync api invoke
2025-2-13 9:18:30 [log] wx.getStorageSync return
2025-2-13 9:18:30 [log] App onHide have been invoked
2025-2-13 9:18:45 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:18:49 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:18:53 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:18:55 [log] wx.getStorageSync api invoke
2025-2-13 9:18:55 [log] wx.getStorageSync return
2025-2-13 9:18:55 [log] wx.login api invoke
2025-2-13 9:18:55 [log] App onShow have been invoked
2025-2-13 9:18:55 [log] page packageB/pages/login/login onShow have been invoked
2025-2-13 9:18:56 [log] wx.setStorageSync api invoke
2025-2-13 9:18:56 [log] wx.setStorageSync return
2025-2-13 9:18:56 [log] wx.request api invoke
2025-2-13 9:18:56 [log] wx.login success callback with msg login:ok
2025-2-13 9:18:56 [log] wx.navigateBack api invoke
2025-2-13 9:18:56 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:18:56 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:18:56 [log] page packageB/pages/login/login onUnload have been invoked
2025-2-13 9:18:56 [log] wx.getStorageSync api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync return
2025-2-13 9:18:56 [log] wx.request api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync return
2025-2-13 9:18:56 [log] wx.request api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync return
2025-2-13 9:18:56 [log] wx.request api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync api invoke
2025-2-13 9:18:56 [log] wx.getStorageSync return
2025-2-13 9:18:56 [log] wx.request api invoke
2025-2-13 9:18:56 [log] page pages/homePage/index onShow have been invoked
2025-2-13 9:18:56 [log] page pages/homePage/index onRouteDone have been invoked
2025-2-13 9:18:56 [log] wx.navigateBack success callback with msg navigateBack:ok
2025-2-13 9:19:0 [log] wx.getStorageSync api invoke
2025-2-13 9:19:0 [log] wx.getStorageSync return
2025-2-13 9:19:0 [log] wx.showModal api invoke
2025-2-13 9:19:1 [log] wx.showModal success callback with msg showModal:ok
2025-2-13 9:19:2 [log] wx.getStorageSync api invoke
2025-2-13 9:19:2 [log] wx.getStorageSync return
2025-2-13 9:19:2 [log] wx.showModal api invoke
2025-2-13 9:19:3 [log] wx.showModal success callback with msg showModal:ok
2025-2-13 9:19:4 [log] wx.switchTab api invoke
2025-2-13 9:19:4 [log] wx.switchTab success callback with msg switchTab:ok
2025-2-13 9:19:5 [log] wx.switchTab api invoke
2025-2-13 9:19:5 [log] wx.switchTab success callback with msg switchTab:ok
2025-2-13 9:19:6 [log] wx.switchTab api invoke
2025-2-13 9:19:6 [log] page pages/homePage/index onHide have been invoked
2025-2-13 9:19:6 [log] wx.getEnterOptionsSync api invoke
2025-2-13 9:19:6 [log] wx.getEnterOptionsSync return
2025-2-13 9:19:6 [log] wx.createSelectorQuery api invoke
2025-2-13 9:19:6 [log] wx.getStorageSync api invoke
2025-2-13 9:19:6 [log] wx.getStorageSync return
2025-2-13 9:19:6 [log] wx.request api invoke
2025-2-13 9:19:6 [log] wx.getStorageSync api invoke
2025-2-13 9:19:6 [log] wx.getStorageSync return
2025-2-13 9:19:6 [log] wx.request api invoke
2025-2-13 9:19:6 [log] page pages/servers/index onLoad have been invoked
2025-2-13 9:19:6 [log] wx.getStorageSync api invoke
2025-2-13 9:19:6 [log] wx.getStorageSync return
2025-2-13 9:19:6 [log] wx.request api invoke
2025-2-13 9:19:6 [log] page pages/servers/index onShow have been invoked
2025-2-13 9:19:6 [log] wx.switchTab success callback with msg switchTab:ok
2025-2-13 9:19:6 [log] wx.createSelectorQuery api invoke
2025-2-13 9:19:6 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:19:6 [log] wx.nextTick api invoke
2025-2-13 9:19:6 [log] page pages/servers/index onReady have been invoked
2025-2-13 9:19:6 [log] wx.nextTick api invoke
2025-2-13 9:19:6 [log] page pages/servers/index onRouteDone have been invoked
2025-2-13 9:19:9 [log] wx.navigateTo api invoke
2025-2-13 9:19:9 [log] wx.navigateTo success callback with msg navigateTo:ok
2025-2-13 9:19:10 [log] page pages/servers/index onHide have been invoked
2025-2-13 9:19:10 [log] wx.getSystemInfoSync api invoke
2025-2-13 9:19:10 [log] wx.getSystemInfoSync return
2025-2-13 9:19:10 [log] wx.getSystemInfoSync api invoke
2025-2-13 9:19:10 [log] wx.getSystemInfoSync return
2025-2-13 9:19:10 [log] wx.showLoading api invoke
2025-2-13 9:19:10 [log] wx.getStorageSync api invoke
2025-2-13 9:19:10 [log] wx.getStorageSync return
2025-2-13 9:19:10 [log] wx.request api invoke
2025-2-13 9:19:10 [log] wx.getStorageSync api invoke
2025-2-13 9:19:10 [log] wx.getStorageSync return
2025-2-13 9:19:10 [log] wx.request api invoke
2025-2-13 9:19:10 [log] page packageD/pages/comm-detail/index onLoad have been invoked
2025-2-13 9:19:10 [log] page packageD/pages/comm-detail/index onShow have been invoked
2025-2-13 9:19:10 [log] page packageD/pages/comm-detail/index onRouteDone have been invoked
2025-2-13 9:19:10 [log] wx.showLoading success callback with msg showLoading:ok
2025-2-13 9:19:10 [log] page packageD/pages/comm-detail/index onReady have been invoked
2025-2-13 9:19:13 [log] page packageD/pages/comm-detail/index onUnload have been invoked
2025-2-13 9:19:13 [log] wx.getStorageSync api invoke
2025-2-13 9:19:13 [log] wx.getStorageSync return
2025-2-13 9:19:13 [log] wx.request api invoke
2025-2-13 9:19:13 [log] page pages/servers/index onShow have been invoked
2025-2-13 9:19:13 [log] page pages/servers/index onRouteDone have been invoked
2025-2-13 9:19:15 [log] wx.getStorageSync api invoke
2025-2-13 9:19:15 [log] wx.getStorageSync return
2025-2-13 9:19:15 [log] wx.showModal api invoke
2025-2-13 9:19:16 [log] wx.showModal success callback with msg showModal:ok
2025-2-13 9:19:16 [log] wx.request fail callback with msg request:fail timeout with seq 0
2025-2-13 9:19:21 [log] page pages/servers/index onHide have been invoked
2025-2-13 9:19:21 [log] wx.getStorageSync api invoke
2025-2-13 9:19:21 [log] wx.getStorageSync return
2025-2-13 9:19:21 [log] App onHide have been invoked
2025-2-13 9:19:23 [log] wx.request fail callback with msg request:fail timeout with seq 0
2025-2-13 9:19:36 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:19:36 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:19:36 [log] wx.request success callback with msg request:ok with seq 0
2025-2-13 9:19:46 [log] wx.request success callback with msg request:ok with seq 0
回答关注问题邀请回答
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1 个回答

  • CRMEB
    CRMEB
    2025-03-05

    网络问题吧

    2025-03-05
    有用
    回复 2
    • y
      y
      2025-03-05
      但是只有访问我们的小程序会出现网络问题,这个状态维持一两天都有可能
      2025-03-05
      回复
    • CRMEB
      CRMEB
      2025-03-06回复y
      偶发性的这种不好检查
      2025-03-06
      回复
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