经常有用户反馈登录不上去，我查看了后台日志打印，报错如下：

{"_stop":false,"_end":false,"defaultPrevented":false,"button":0,"timeStamp":1753455351840,"type":"getphonenumber","mpEvent":{"type":"getphonenumber","timeStamp":1042509,"target":{"id":"_AQ","offsetLeft":15,"offsetTop":335,"dataset":{"sid":"_AQ"}},"currentTarget":{"id":"_AQ","offsetLeft":15,"offsetTop":335,"dataset":{"sid":"_AQ"}},"mark":{},"detail":{"errMsg":"getPhoneNumber:fail time out","errno":5},"mut":false,"_userTap":false,"__evName":"getphonenumber"},"bubbles":true,"cancelable":true,"mark":{},"detail":{"errMsg":"getPhoneNumber:fail time out","errno":5},"mut":false,"_userTap":false,"__evName":"getphonenumber","_vts":1753455351840} 

请问原因是什么？

让用户切换了 wifi、手机流量5g，也还是不行

这是用户的终端环境 -> 客户端版本：8.0.61 基础库版本：3.8.12 系统类型：IOS