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客服消息权限集已授权第三方，小程序客户消息转网页客服工具无效

public function receivewechat($appid)
    {
        if (ob_get_level() == 0) ob_start();
 
        ob_implicit_flush(true);
        ob_clean();
        header("Content-type:text/xml charset=\"utf-8\"");
        #log_msg(headers_list());
 
        $request = Request::instance();
        $signature = $request->param("signature");
        $msg_sign = $request->param("msg_signature");
 
        // 时间戳
        $timestamp = $request->param("timestamp");
        // 随机数
        $nonce = $request->param("nonce");

        $encrypt_type = $request->param("encrypt_type");


        $pc = new \WXBizMsgCrypt(config('authorizer.token'), config('authorizer.encodingAesKey'), config('authorizer.component_appid'));
        $encryptMsg = file_get_contents('php://input');
 
        $errCode = $pc->decryptMsg($signature, $timestamp, $nonce, $encryptMsg, $msg);
        if ($errCode == 0) {
            $authorization_code = Db::name('authorization_code')->where('authorizer_id', $applet['id'])->find();
            $de_xml_tree = new \DOMDocument();
            $de_xml_tree->loadXML($msg);
            $array_m = $de_xml_tree->getElementsByTagName('MsgType');
            if(isset($array_m->item(0)->nodeValue)){
                $event_m = $array_m->item(0)->nodeValue;
                switch ($event_m) {
                    case "event":
                        $array_i = $de_xml_tree->getElementsByTagName('Event');
                        $event = $array_i->item(0)->nodeValue;
                        switch ($event) {
                            case 'user_enter_tempsession':
                                error_log("user_enter_tempsession\n", 3, '/tmp/xgtf_ltt');
 
                                echo "success";
 
                                $FromUserName_i = $de_xml_tree->getElementsByTagName('FromUserName');
                                $str = '{
                                "touser":"'.$FromUserName_i->item(0)->nodeValue.'",
                                "msgtype":"text",
                                "text":
                                {
                                     "content":"欢迎光临"
                                }
                            }';
                                $access_token = get_authorizer_access_token($appid);
                                $ch = curl_init ();
                                curl_setopt ( $ch, CURLOPT_URL, "https://api.weixin.qq.com/cgi-bin/message/custom/send?access_token={$access_token}" );
                                curl_setopt ( $ch, CURLOPT_CUSTOMREQUEST, "POST" );
                                curl_setopt ( $ch, CURLOPT_SSL_VERIFYPEER, FALSE );
                                curl_setopt ( $ch, CURLOPT_SSL_VERIFYHOST, FALSE );
                                curl_setopt ( $ch, CURLOPT_USERAGENT, 'Mozilla/5.0 (compatible; MSIE 5.01; Windows NT 5.0)' );
                                curl_setopt ( $ch, CURLOPT_FOLLOWLOCATION, 1 );
                                curl_setopt ( $ch, CURLOPT_AUTOREFERER, 1 );
                                curl_setopt ( $ch, CURLOPT_POSTFIELDS, $str );
                                curl_setopt ( $ch, CURLOPT_RETURNTRANSFER, true );
                                $tmpInfo = curl_exec ( $ch );
                                break;
                        }
                        break;
                    case "text":
                        $FromUserName_i = $de_xml_tree->getElementsByTagName('FromUserName');
                        $ToUserName_i = $de_xml_tree->getElementsByTagName('ToUserName');
 
                        $textTpl = "<xml><ToUserName><![CDATA[%s]]></ToUserName><FromUserName><![CDATA[%s]]></FromUserName><CreateTime>%s</CreateTime><MsgType><![CDATA[transfer_customer_service]]></MsgType></xml>";
                        $textTpl = sprintf ($textTpl,$FromUserName_i->item(0)->nodeValue, $ToUserName_i->item(0)->nodeValue, time());
 
                        $encryptMsg_now = '';
                        $return_errCode = $pc->encryptMsg($textTpl, $timestamp, $nonce, $encryptMsg_now);

                      
                        return $encryptMsg_now;
                }
            }
 
 
        } else {
            trace($errCode . "\n");
            error_log($errCode . "\n", 3, '/tmp/xgtf_error');
        }
    }

欢迎光临自动回复已成功，但是发送的消息无法转发到网页客服系统工具中，请问为什么

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