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拉取聊天记录时返回的total_num与实际条数不符?

服务号对话能力,调用顾问聊天记录接口,拉取数据返回中,total_num为0,文档说明应该返回具体条数{"errcode":0,"errmsg":"ok","total_num":0,"msg_list":[{"guide_account":"o5agqwAU7lxEvJARuGbXe_GVMSgU","openid":"o5agqwLMBGNH_BqEzmjArux7K-Ek","create_time":1604308543,"content":"你好","content_type":1,"direction":1},{"guide_account":"o5agqwAU7lxEvJARuGbXe_GVMSgU","openid":"o5agqwLMBGNH_BqEzmjArux7K-Ek","create_time":1604308579,"content":"[吃瓜]","content_type":1,"direction":1},{"guide_account":"o5agqwAU7lxEvJARuGbXe_GVMSgU","openid":"o5agqwLMBGNH_BqEzmjArux7K-Ek","create_time":1604308586,"content":"[加油]","content_type":1,"direction":1},{"guide_account":"o5agqwAU7lxEvJARuGbXe_GVMSgU","openid":"o5agqwLMBGNH_BqEzmjArux7K-Ek","create_time":1604308592,"content":"[加油]","content_type":1,"direction":1}]}

最后一次编辑于  2020-11-16
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  • Summer✨
    Summer✨
    2020-11-16

    你好,请提供公众号appid,完整的接口调用信息,顾问和客户期间是否换绑过。什么时间有对话,拉出来的信息是否对应?标注的信息是否有填写?

    2020-11-16
    有用
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