调用发送客服消息接口

入参{"image":{"media_id":"3sTzcnirKzsMG8CnUOrAA_eGBIcVdaOjt4KSggNy8kPJ_acdHEn7tSoypKorHxBr"},"msgtype":"image","touser":"ozpqq6XyTQ5Ip7yshktP-VHWDZEU"},

返回result:{"body":{"errcode":0,"errmsg":"ok"},"headers":{"Connection":["keep-alive"],"Content-Type":["application/json; encoding=utf-8"],"Date":["Wed, 27 Oct 2021 03:23:39 GMT"],"Content-Length":["27"]},"statusCode":"OK","statusCodeValue":200}

但是手机没收到信息，目前发现大量的用户收不到。麻烦帮忙看下？