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【企微】【发送新客户欢迎语】发送图片和视频欢迎语,返回消息提示成功,但是并没有发送

问题类型 API/组件名称 终端类型 微信版本 基础库版本
Bug 企业微信 工具 2.0.0

当设置的是图片/视频的时候,调用接口发送,返回成功,但是客户并没有接到。

2021-06-19 16:14:28.806 [http-nio-8001-exec-8] DEBUG feign.Logger - [1001750.1000814.16240904680970230] - [] - [WorkWxCustomerAccessTokenFeignClient#sendWelcomeMsg] ---> POST https://qyapi.weixin.qq.com/cgi-bin/externalcontact/send_welcome_msg?access_token= HTTP/1.1

2021-06-19 16:14:28.806 [http-nio-8001-exec-8] DEBUG feign.Logger - [1001750.1000814.16240904680970230] - [] - [WorkWxCustomerAccessTokenFeignClient#sendWelcomeMsg] {"attachments":[{"msgtype":"video","video":{"media_id":"3CjmvilKtgZxj5ABWktaRmeMhOywoSONFvNUc2WCzIcB1U-vkdf4uTadUtQh5hY-t"}}],"text":{"content":"文案"},"welcome_code":"mle5WCfc1H-ZLXeNqw7oR6eRlceYvrwWuTFtPXIBM1M"}

2021-06-19 16:14:28.904 [http-nio-8001-exec-8] DEBUG feign.Logger - [1001750.1000814.16240904680970230] - [] - [WorkWxCustomerAccessTokenFeignClient#sendWelcomeMsg] {"errcode":0,"errmsg":"ok"}

2021-06-19 16:14:28.904 [http-nio-8001-exec-8] INFO c.j.j.h.s.d.w.service.impl.WorkWxDomainServiceImpl - [1001750.1000814.16240904680970230] - [] - 发送 发送新客户欢迎语 到企微完成, 结果 = {"errcode":0,"errmsg":"ok"}


2021-06-19 16:12:47.738 [http-nio-8001-exec-3] DEBUG feign.Logger - [1001750.1000814.16240903660040142] - [] - [WorkWxCustomerAccessTokenFeignClient#sendWelcomeMsg] ---> POST https://qyapi.weixin.qq.com/cgi-bin/externalcontact/send_welcome_msg?access_token= HTTP/1.1

2021-06-19 16:12:47.739 [http-nio-8001-exec-3] DEBUG feign.Logger - [1001750.1000814.16240903660040142] - [] - [WorkWxCustomerAccessTokenFeignClient#sendWelcomeMsg] {"attachments":[{"image":{"pic_url":"https://wework.qpic.cn/wwpic/950447_v7CSSrysRw-0uwg_1624088527/0"},"msgtype":"image"}],"text":{"content":"架飞机看哈开发和"},"welcome_code":"3xzxPTsFgLkhBwFPDKzJUI3JvN1U0ZwHHmyr1BHgaK4"}

2021-06-19 16:12:47.874 [http-nio-8001-exec-3] DEBUG feign.Logger - [1001750.1000814.16240903660040142] - [] - [WorkWxCustomerAccessTokenFeignClient#sendWelcomeMsg] {"errcode":0,"errmsg":"ok"}

2021-06-19 16:12:47.881 [http-nio-8001-exec-3] INFO c.j.j.h.s.d.w.service.impl.WorkWxDomainServiceImpl - [1001750.1000814.16240903660040142] - [] - 发送 发送新客户欢迎语 到企微完成, 结果 = {"errcode":0,"errmsg":"ok"}

请帮看下,是有什么地方不对的吗

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2 个回答

  • 企业微信运营专员-千夜
    企业微信运营专员-千夜
    2021-06-22

    你好,看日志服务人员跟客户是已经开始聊天了,所以没有下发新客户欢迎语

    2021-06-22
    有用
    回复 2
    • 君翡梧
      君翡梧
      2021-06-23
      您好。我是删除了再添加的,您说的应该是删除前的聊天记录,除了视频和图片,这样操作的情况下,其他类型欢迎语是能发出来的,问题是,图片和视频的,欢迎语中的文案也发出来了,只是没发出附件
      2021-06-23
      回复
    • 企业微信运营专员-千夜
      企业微信运营专员-千夜
      2021-06-24回复君翡梧
      发送了文案没有发送图片和视频这个能否给下会话界面的截图看看,就是上面贴的这次吧
      2021-06-24
      回复
  • ㄸ
    2022-06-14

    【企微】【发送新客户欢迎语】发送图片和视频欢迎语,返回消息提示成功,但是并没有发送

    消息内容:{"attachments":[{"image":{"pic_url":"https://wework.qpic.cn/wwpic/701363_-acqsTfZQmC0yz7_1654843722/0"},"msgtype":"image"},{"image":{"pic_url":"https://wework.qpic.cn/wwpic/396700_PrKfZTiTQVCNR0T_1655104313/0"},"msgtype":"image"},{"link":{"picurl":"https://wework.qpic.cn/wwpic/869718_h_eUvCMdRsyp_yZ_1655169895/0","title":"马尔代夫","url":"https://www.baidu.com","desc":"描述"},"msgtype":"link"}],"welcome_code":"6z_S8-oaEOeByxd0FZD9QupCw5-tyM5AquIofq7ar7g","text":{"content":"热烈欢迎热烈欢迎"}}

    welcomeCode=6z_S8-oaEOeByxd0FZD9QupCw5-tyM5AquIofq7ar7g

    时间:2022/06/14 09:29:07.473

    2022-06-14
    有用
    回复
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