公众号是授权于三方平台，三方平台用于处理消息的接收与发送。三方平台接收到用户的信息，并且返回了解密数据，公众号显示了该公众号该公众号提供的服务出现故障，请稍后重试请问这是什么原因？并且告警群里也接收不到错误信息，公众号运维中心也查询不到日志。

以下是三方平台的日志

2024-01-29 00:39:21.581  INFO 31424 --- [  XNIO-1 task-2] c.b.x.m.s.impl.MpPortalServiceImpl       : 接收微信请求：[openid=[oFIL_6i1zAi5GXT7l70lS3KrE3CI], [signature=[49ddb0432f903c2d83a71b3b968a928a1d4a21e7], encType=[aes], msgSignature=[ca5e24be4ae7408eec476facedadb5c043767f3b], timestamp=[1706459961], nonce=[799397167], requestBody=[<xml>

    <ToUserName><![CDATA[gh_bcb7f2bc6173]]></ToUserName>

    <Encrypt><![CDATA[ZBNum1h2cg20tieXQ6YJBuYbVqtPzQ7LYQftmNvPPv59c3YmxyNcgZYNrN0RugVkLiPkRWdZWg2kmb4ZPCuYL7KBCtu2c1JvEowp1RWGBQXtYsGaKn1TCOwbYABwzwgcQkNWIPqX1goHfQoBQYmye1vrLA2ksjBOI0aPVs0lGcJYNTiRcUqqKj7ROMVsYl8CngB1EV/KXnoZ6SLNdzdczlv3Vhod52mvTOBu1oezPgadwMYJAh8llT9CBpH9gAd+mPY679pWgnsATywDRYTmymDGTwkNVY9f/hbpNuYuRkuvGOIRnxzhhzZNyA7hV5m4MG4iudppST/5fjE37d8Kf7iUyxCviy+mn9Ho3tvcHZ8HrymApi1ZeJ2MGBz4DD7iGApuEE0EN/Rq8O+pfbrEph16ll9Y4hntBgGIR3Io4QXsynITicG8lt5/CzyyOlIThOJRPSxDvA9Q4j44yr6elw==]]></Encrypt>

</xml>

] 

2024-01-29 00:39:21.584  INFO 31424 --- [  XNIO-1 task-2] c.b.x.m.s.impl.MpPortalServiceImpl       : 消息解密后内容为：{"allFieldsMap":{"CreateTime":"1706459960","EventKey":"xdyd_bca3029fe05c4db29c673c747de91b3d","Event":"CLICK","ToUserName":"gh_bcb7f2bc6173","FromUserName":"oFIL_6i1zAi5GXT7l70lS3KrE3CI","MsgType":"event"},"toUser":"gh_bcb7f2bc6173","fromUser":"oFIL_6i1zAi5GXT7l70lS3KrE3CI","createTime":1706459960,"msgType":"event","event":"CLICK","eventKey":"xdyd_bca3029fe05c4db29c673c747de91b3d","scanCodeInfo":{},"sendPicsInfo":{"picList":[]},"sendLocationInfo":{},"articleUrlResult":{},"hardWare":{}} 

2024-01-29 00:39:21.586  INFO 31424 --- [  XNIO-1 task-2] c.b.x.m.s.impl.MpPortalServiceImpl       : 加密后内容：<xml>

<Encrypt><![CDATA[stsbmJbE32PGDS5eR/bgoBuCBlXDPAArBR2l8q7qLe5ivHL4nNSZu3kL6rmhxfi6jDJDzZ9JgxjkHj19yKNsSgicCf4D86K2bvhP7leGOmNmzSRpTN98KZn2U5cEGoEf+bTs1DwhGLrSG7ZECtXl1x6fdT9mO6BweaPYTAuaBcUUIw5SlKJInHhrp4H8y35zUiNhpRbbCZpwO1UWdbwLT5HryTEE0ysPSSnw8nKEpKtC7HdHkL/kRmBfBK7TFrwqyVqEBSP5tenubynRDVnfKnm9es4QYuSEJlZK39FDbqoeCvukWk/QATwGg8us2K8Xpxo4IryTY49/mrvTp5jPrxjNm7faoX6qTIZSqsByPXiszk+Tz9PvRxw2HRi4P4BC85X5cKOQrNXSy3RbCtXCG8Xm3pq2LGR+Ra0EiDR34tQ=]]></Encrypt>

<MsgSignature><![CDATA[ead119e7e9676cb4413f3b80f1ae459b8652151a]]></MsgSignature>

<TimeStamp>1706459961</TimeStamp>

<Nonce><![CDATA[vJKhl6vAErAVtLtO]]></Nonce>

</xml>