我公司的游戏AppID(小程序ID)wxec8f800476c3964a中有一个用户想要退款,我们在虚拟支付2.0后台操作退款一直退款失败,而且微信后台没有给出具体原因,希望协助排查下退款失败的原因,如何能成功退款
另外,只有这一个用户退款失败,其他用户的退款都能正常退款
用户ID
o8qF65dEMHL2OBKhRFJCaSAwYLmE
交易单号
4200001580202210044867310167
4200001582202210046671419492
4200001580202210040120489268
4200001549202210042827509721
4200001577202210042048798278
4200001580202210049035533456
问题已知,修复中
appid:wx0840558555a454ed
opID:oIRDe5V1uKH9M8RHEHxNz8TPlYxg
4200001584202210291908373207
4200001551202210290356845751
4200001549202210294553873106
4200001665202210296808012191
4200001555202210294878763981
4200001548202210294518704403
opID:oIRDe5bkpKyUcum8fBovh3afI2aA
4200001564202210161451775111
opID:oIRDe5btvoun01YxVlIGpBtygA0s
4200001568202210077090721760
4200001578202210071290434791
4200001550202210070118553370
4200001540202210072891514068
4200001540202210076184626889
4200001573202210078968623261
opID:oIRDe5SXvuX7uJHlqJ09it-yPB3c
4200001557202210303607448380
4200001564202210298781498199
4200001661202210296778976516
4200001553202210264968780855
4200001560202210268660016197
4200001573202210256833724526
4200001577202210252593615790
4200001557202210246675260880
4200001548202210243628675778
opID:oIRDe5b3PpDTbzosk-u6Ck1u4RAw
4200001580202210283869093491
4200001587202210284597546523
opID:oIRDe5YSFA9YTa0uD9fr0V-uuMEs
4200001554202210150163679588
4200001542202210155939064535
4200001557202210150631064478
4200001581202210159881747570
4200001558202210152358107806
4200001577202210158658718598
4200001550202210104739756533
4200001567202210083088468364
4200001542202210082186055597
4200001565202210074943759863
4200001547202210078594607633
4200001588202210038977116213
4200001626202210095119257886
opID:oIRDe5QDFscGThCnwpedkPAR7RjE
4200001639202210278524594572
4200001551202210266456115414
4200001538202210263740905592
4200001538202210261674049460
4200001558202210239976790727
因新的结算逻辑导致,非BUG,如果是当天充值,当天退款则可当天到账,其他情况预估都得2天左右才能到账(如果有超3天还是退款中的,可以再反馈下)
【收集表】 2.0订单退款异常(退款失败、退款中)订单收集https://doc.weixin.qq.com/forms/AJEAIQdfAAoALsANQaKACsrotWNwHBTxf
请问现在修复了吗 ?还是有很多失败每天被退款用户催
同问,我这边也是遇到同样问题,还不止一个用户。
同问,我这边也是遇到同样问题,还不止一个用户。