用户反馈 无法进入小程序,手机白屏 . 效果如图 . 无论是从分享的小程序入口 还是从 我的小程序 进去都是这样白屏 . 进入其他小程序 显示正常
让用户扫真机调试二维码后,用户能够正常进入小程序 . 但是 再从小程序入口进去 还是白屏. 情况无法复现
建议了用户清除我的小程序列表和 清理存储空间,重启微信后, 进小程序还是 这样.
这个情况应该怎么解决呀, 求解答
| 框架类型 | 问题类型 | 操作系统 | 操作系统版本 | 手机型号 | 微信版本 |
|---|---|---|---|---|---|
| 小程序 | Bug | iOS | 9.3 | 6s plus | 7.0.5 |
用户反馈 无法进入小程序,手机白屏 . 效果如图 . 无论是从分享的小程序入口 还是从 我的小程序 进去都是这样白屏 . 进入其他小程序 显示正常
让用户扫真机调试二维码后,用户能够正常进入小程序 . 但是 再从小程序入口进去 还是白屏. 情况无法复现
建议了用户清除我的小程序列表和 清理存储空间,重启微信后, 进小程序还是 这样.
这个情况应该怎么解决呀, 求解答
4 个回答
建议先自行调试下小程序：
1、使用wx.setEnableDebug(Object object)开启调试开关https://developers.weixin.qq.com/miniprogram/dev/api/base/debug/wx.setEnableDebug.html
2、在正式版打开调试还有一种方法，就是先在开发版或体验版打开调试，再切到正式版就能看到vConsole
看下能不能查到报错信息，参考下下面这个反馈，https://developers.weixin.qq.com/community/develop/doc/000c2820b50d000f670945a5857800
index页面的一些css动画 对低版本系统兼容不够,可以按照这个思路排查下;
白屏会有3种情况，1种是小程序接口无返回值，页面报错，这种的话需要开发检查一下了；1种是小程序占用了太多的缓存了，加载不出来，这种的话，删除小程序重新搜索再次进入试试；另一种就是小程序设置了支持的最低版本库，你尝试升级一下微信试试
小程序id是wxf196ca83df3b19ee , 除了我描述的以外, 还有一个用户 也是同样的白屏 .
iPhone 6<iPhone7,2>
7.0.5
2.8.1
iOS 9.3.1
用户反馈日志内容如下:
2019-8-18 17:13:18 [log] page pages/index/index onLoad have been invoked
2019-8-18 17:13:18 [log] page pages/index/index onShow have been invoked
2019-8-18 17:13:18 [log] page pages/index/index onReady have been invoked
2019-8-18 17:13:19 [log] wx.getNetworkType api invoke
2019-8-18 17:13:19 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-18 17:13:19 [log] wx.onNetworkStatusChange api invoke
2019-8-18 17:13:26 [log] page pages/index/index onHide have been invoked
2019-8-18 17:13:27 [log] page pages/index/index onUnload have been invoked
2019-8-18 17:13:27 [log] page pages/index/index onLoad have been invoked
2019-8-18 17:13:27 [log] page pages/index/index onShow have been invoked
2019-8-18 17:13:28 [log] page pages/index/index onReady have been invoked
2019-8-18 17:13:29 [log] page pages/index/index onHide have been invoked
2019-8-18 17:14:16 [log] page pages/forest/forest onLoad have been invoked
2019-8-18 17:14:16 [log] page pages/forest/forest onShow have been invoked
2019-8-18 17:14:16 [log] page pages/forest/forest onReady have been invoked
2019-8-18 17:14:18 [log] wx.getNetworkType api invoke
2019-8-18 17:14:18 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-18 17:14:18 [log] wx.onNetworkStatusChange api invoke
2019-8-18 17:14:26 [log] page pages/forest/forest onHide have been invoked
2019-8-18 17:25:54 [log] page pages/forest/forest onShow have been invoked
2019-8-18 17:25:55 [log] page pages/forest/forest onHide have been invoked
2019-8-18 18:29:54 [log] page pages/forest/forest onLoad have been invoked
2019-8-18 18:29:54 [log] page pages/forest/forest onShow have been invoked
2019-8-18 18:29:55 [log] page pages/forest/forest onReady have been invoked
2019-8-18 18:29:56 [log] wx.getNetworkType api invoke
2019-8-18 18:29:56 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-18 18:29:56 [log] wx.onNetworkStatusChange api invoke
2019-8-18 18:31:36 [log] page pages/forest/forest onHide have been invoked
2019-8-18 18:39:43 [log] page pages/forest/forest onShow have been invoked
2019-8-18 18:39:46 [log] page pages/forest/forest onHide have been invoked
2019-8-18 18:39:50 [log] page pages/forest/forest onShow have been invoked
2019-8-18 18:40:1 [log] page pages/forest/forest onHide have been invoked
2019-8-19 7:53:43 [log] page pages/index/index onLoad have been invoked
2019-8-19 7:53:43 [log] page pages/index/index onShow have been invoked
2019-8-19 7:53:43 [log] page pages/index/index onReady have been invoked
2019-8-19 7:53:44 [log] wx.getNetworkType api invoke
2019-8-19 7:53:44 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-19 7:53:44 [log] wx.onNetworkStatusChange api invoke
2019-8-19 7:53:52 [log] page pages/index/index onHide have been invoked
2019-8-19 7:57:35 [log] page pages/index/index onLoad have been invoked
2019-8-19 7:57:35 [log] page pages/index/index onShow have been invoked
2019-8-19 7:57:35 [log] page pages/index/index onReady have been invoked
2019-8-19 7:57:37 [log] wx.getNetworkType api invoke
2019-8-19 7:57:37 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-19 7:57:37 [log] wx.onNetworkStatusChange api invoke
2019-8-19 7:57:43 [log] page pages/index/index onHide have been invoked
2019-8-20 20:26:24 [log] page pages/index/index onLoad have been invoked
2019-8-20 20:26:24 [log] page pages/index/index onShow have been invoked
2019-8-20 20:26:24 [log] page pages/index/index onReady have been invoked
2019-8-20 20:26:26 [log] wx.getNetworkType api invoke
2019-8-20 20:26:26 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-20 20:26:26 [log] wx.onNetworkStatusChange api invoke
2019-8-20 20:26:30 [log] page pages/index/index onHide have been invoked
2019-8-20 20:26:32 [log] page pages/index/index onShow have been invoked
2019-8-20 20:26:37 [log] page pages/index/index onHide have been invoked
2019-8-20 20:56:19 [log] page pages/index/index onLoad have been invoked
2019-8-20 20:56:19 [log] page pages/index/index onShow have been invoked
2019-8-20 20:56:19 [log] page pages/index/index onReady have been invoked
2019-8-20 20:56:21 [log] wx.getNetworkType api invoke
2019-8-20 20:56:21 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-20 20:56:21 [log] wx.onNetworkStatusChange api invoke
2019-8-20 20:56:23 [log] page pages/index/index onHide have been invoked
2019-8-20 22:44:35 [log] page pages/index/index onLoad have been invoked
2019-8-20 22:44:35 [log] page pages/index/index onShow have been invoked
2019-8-20 22:44:35 [log] page pages/index/index onReady have been invoked
2019-8-20 22:44:36 [log] wx.getNetworkType api invoke
2019-8-20 22:44:36 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-20 22:44:36 [log] wx.onNetworkStatusChange api invoke
2019-8-20 22:44:48 [log] page pages/index/index onHide have been invoked
2019-8-20 22:44:50 [log] page pages/index/index onUnload have been invoked
2019-8-20 22:44:50 [log] page pages/index/index onLoad have been invoked
2019-8-20 22:44:50 [log] page pages/index/index onShow have been invoked
2019-8-20 22:44:52 [log] page pages/index/index onReady have been invoked
2019-8-20 22:44:54 [log] page pages/index/index onHide have been invoked
2019-8-21 10:36:36 [log] page pages/index/index onLoad have been invoked
2019-8-21 10:36:36 [log] page pages/index/index onShow have been invoked
2019-8-21 10:36:36 [log] page pages/index/index onReady have been invoked
2019-8-21 10:36:38 [log] wx.getNetworkType api invoke
2019-8-21 10:36:38 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-21 10:36:38 [log] wx.onNetworkStatusChange api invoke
2019-8-21 10:36:45 [log] page pages/index/index onHide have been invoked
2019-8-21 10:36:49 [log] page pages/index/index onShow have been invoked
2019-8-21 10:37:21 [log] page pages/index/index onHide have been invoked
2019-8-21 10:37:25 [log] page pages/index/index onShow have been invoked
2019-8-21 10:37:29 [log] page pages/index/index onHide have been invoked
2019-8-21 10:41:23 [log] page pages/index/index onLoad have been invoked
2019-8-21 10:41:23 [log] page pages/index/index onShow have been invoked
2019-8-21 10:41:23 [log] page pages/index/index onReady have been invoked
2019-8-21 10:41:24 [log] wx.getNetworkType api invoke
2019-8-21 10:41:24 [log] wx.getNetworkType success callback with msg getNetworkType:ok
2019-8-21 10:41:24 [log] wx.onNetworkStatusChange api invoke
2019-8-21 10:41:28 [log] page pages/index/index onHide have been invoked
2019-8-21 10:41:39 [log] page pages/index/index onShow have been invoked
2019-8-21 10:41:50 [log] page pages/index/index onHide have been invoked
2019-8-21 10:42:6 [log] page pages/index/index onShow have been invoked
2019-8-21 10:42:7 [log] page pages/index/index onHide have been invoked
2019-8-21 10:42:9 [log] page pages/index/index onShow have been invoked
2019-8-21 10:42:18 [log] page pages/index/index onHide have been invoked
2019-8-21 10:42:20 [log] page pages/index/index onShow have been invoked
2019-8-21 10:42:27 [log] page pages/index/index onHide have been invoked