最近有4个订单，支付报关一直返回下面的错误，重推也一样：

{"nonce_str":null,"sign":"42AB844B20C385BA83E7D244504F****","appid":"wxe1084d9c8bed****","mch_id":"1514508***","sub_appid":null,"sub_mch_id":null,"return_code":"SUCCESS","return_msg":"成功","result_code":"FAIL","err_code":"35313001","err_code_des":"[35313001]您的操作已提交，请确认是否已生效。","state":null,"transaction_id":null,"out_trade_no":null,"sub_order_no":null,"sub_order_id":null,"modify_time":null,"cert_check_result":null,"verify_department":null,"verify_department_trade_id":null}

请问这种情况怎么解决呢？

其中，两个订单是2019-12-27 13点 推的，另外2个是2019-12-28 11点 推的。

另外，最近几天推送过几千单，都是正常的。

补充说明：

用查询的接口查到信息，和文档有出入。所有状态字段都success，但确缺少文档上说会返回的信息：

"nonce_str"null"sign""E08F5C0CC20B3DA9B31D14007C70****""appid""wxe1084d9c8bed****""mch_id""1514508***""sub_appid"null"sub_mch_id"null"return_code""SUCCESS""return_msg""成功""result_code""SUCCESS""err_code""0""err_code_des""OK""transaction_id""""count""sub_order_no_0"null"sub_order_id_0"null"mch_customs_no_0"null"customs_0"null"fee_type_0"null"order_fee_0"null"duty_0"null"transport_fee_0"null"product_fee_0"null"state_0"null"explanation_0"null"modify_time_0"null"cert_check_result_0"null"verify_department"null"verify_department_trade_id"null