调试基础库是3.7.8，我这边做一键登录逻辑，这按钮是用普通button,点击后执行wx.getUserProfile后拿到数据给后端做处理，上线后有一些用户反映点击后一直没响应，然后查了小程序日志发现执行wx.getUserProfile后没后续，也没进入success也没进入fail，还有一种情况的是 执行wx.getUserProfile到进入success函数花3秒，除了这两种情况，其他大部分是正常的，这是为什么，各位有遇过这种情况吗

[2023-06-07 19:43:55] [Pipeline] // node [2023-06-07 19:43:55] [Pipeline] End of Pipeline [2023-06-07 19:43:55] Finished: SUCCESS *** -----------构建adoptcat-021----------- 2023-06-07 19:41:52 create_build_image : succ, 2023-06-07 19:43:58 create_eks_virtual_service : succ, 2023-06-07 19:43:58 check_build_image : succ, , -----------服务adoptcat部署adoptcat-021----------- 2023-06-07 19:43:59 check_eks_virtual_service : process, DescribeVersion_user_error_Back-off restarting failed container, [service]:[Exec lifecycle hook ([/bin/sh /app/cert/initenv.sh]) for Container "adoptcat-021" in Pod "adoptcat-021-6fb46f9988-qvv5r_xqotfnts(90e28665-6163-4dde-9753-01cc51c0cd8f)" failed - error: rpc error: code = Unknown desc = failed to exec in container: failed to create exec "01704d622524955011e6fe721fe35329518c832968819f9960413baa9b7cf89d": cannot exec in a stopped state: unknown, message: "",Exec lifecycle hook ([/bin/sh /app/cert/initenv.sh]) for Container "adoptcat-021" in Pod "adoptcat-021-6fb46f9988-qvv5r_xqotfnts(90e28665-6163-4dde-9753-01cc51c0cd8f)" failed - error: rpc error: code = Unknown desc = failed to exec in container: failed to create exec "5ce0703157383d54fd8eec8e8dd7cbd5b100c35cfc99966b61e87073505b95ec": cannot exec in a stopped state: unknown, message: "",Back-off restarting failed container,]