live-player组件在ipad上播放直接黑屏，有没有官方相关人员来解释一下？

"errMsg": "insertLivePlayer:fail record request denied", "errCode": 10001 官方能回复一下吗？这是返回的错误信息

以下是打印出来的错误信息，官方能给解答一下吗？已经严重影响现网业务 { "type": "error", "timeStamp": 6056, "target": { "id": "mylive", "offsetLeft": 0, "offsetTop": 0, "dataset": { "eventOpts": [ ["statechange", [ ["statechange", ["$event"]] ]], ["fullscreenchange", [ ["fullscreenchange", ["$event"]] ]], ["error", [ ["error", ["$event"]] ]], ["requestFullScreen", [ ["requestFullScreen", ["$event"]] ]], ["exitFullScreen", [ ["exitFullScreen", ["$event"]] ]], ["netstatus", [ ["netstatus", ["$event"]] ]] ] }, "errMsg": "insertLivePlayer:fail record request denied", "errCode": 10001 }, "currentTarget": { "id": "mylive", "offsetLeft": 0, "offsetTop": 0, "dataset": { "eventOpts": [ ["statechange", [ ["statechange", ["$event"]] ]], ["fullscreenchange", [ ["fullscreenchange", ["$event"]] ]], ["error", [ ["error", ["$event"]] ]], ["requestFullScreen", [ ["requestFullScreen", ["$event"]] ]], ["exitFullScreen", [ ["exitFullScreen", ["$event"]] ]], ["netstatus", [ ["netstatus", ["$event"]] ]] ] } }, "mark": {}, "detail": { "errMsg": "insertLivePlayer:fail record request denied", "errCode": 10001 }, "mut": false, "_userTap": false, "mp": { "type": "error", "timeStamp": 6056, "target": { "id": "mylive", "offsetLeft": 0, "offsetTop": 0, "dataset": { "eventOpts": [ ["statechange", [ ["statechange", ["$event"]] ]], ["fullscreenchange", [ ["fullscreenchange", ["$event"]] ]], ["error", [ ["error", ["$event"]] ]], ["requestFullScreen", [ ["requestFullScreen", ["$event"]] ]], ["exitFullScreen", [ ["exitFullScreen", ["$event"]] ]], ["netstatus", [ ["netstatus", ["$event"]] ]] ] } }, "currentTarget": { "id": "mylive", "offsetLeft": 0, "offsetTop": 0, "dataset": { "eventOpts": [ ["statechange", [ ["statechange", ["$event"]] ]], ["fullscreenchange", [ ["fullscreenchange", ["$event"]] ]], ["error", [ ["error", ["$event"]] ]], ["requestFullScreen", [ ["requestFullScreen", ["$event"]] ]], ["exitFullScreen", [ ["exitFullScreen", ["$event"]] ]], ["netstatus", [ ["netstatus", ["$event"]] ]] ] } }, "mark": {}, "detail": { "errMsg": "insertLivePlayer:fail record request denied", "errCode": 10001 }, "mut": false, "_userTap": false } }

开发者工具上接口可以正常访问，url 是https的 但真机调试[图片]

[图片][图片][图片][图片] 一共4张图片，偶尔会出现这种情况，网络没有任何问题，ping是低延迟无丢包。而且超时大概都是在21s时失败，请求超时时间是默认 60s没有设置，status没有返回code，服务器端说是请求没有走到服务器。平时大部分时间都是正常可以正常请求拿到回调，只是偶尔出现这种情况，发送的参数也都是正常完整的，有没有有遇到过此问题的大佬或者微信官方人员能帮帮忙，由于是偶尔出现，并且问题刁钻，也挺影响线上小程序业务的使用，还希望快点找到解决方法！感谢！

[图片] [图片] 没效果啊？？