query_follow_trace可以使用follow_waybill得到的waybill_token么？

{"openid":"oypDE5K6shll4JtcIBvKOxYvN4Jg","receiver_phone":"17712220907","waybill_id":"773250146583025","goods_info":{"detail_list":[{"goods_name":"甄选精品双人餐","goods_img_url":"https://hbxcx.0513.org/upload/image/202309/01/60285dedf8194b83dc52e8bd57d67d.png"}]},"trans_id":"4200002023202310249505569909"} 一直报错invalid openid {"errcode":40003,"errmsg":"invalid openid detail: [openid错误] rid: 65377aa3-4e978b61-6bca79bc"} 头疼

{ "amount":{"currency":"CNY","payer_currency":"CNY","payer_total":1,"total":1}, "appid":"wx2891ddef4f5de4de", "attach":"", "bank_type":"BOC_CREDIT", "mchid":"1320158301", "out_trade_no":"TC20220714153431503610455", "payer":{"openid":"ol6JF5UnuWP--XEfcE-Tbmlh_xM4"}, "promotion_detail":[], "success_time":"2022-07-14T15:34:45+08:00", "trade_state":"SUCCESS", "trade_state_desc":"支付成功", "trade_type":"JSAPI", "transaction_id":"4200001460202207148197935963" }

128还是256啊？

如题。我使用下面的接口获取在线客服一直是空的 http请求方式: GET https://api.weixin.qq.com/cgi-bin/customservice/getonlinekflist?access_token=ACCESS_TOKEN 怎么才算客服在线啊？