学生设备端拨打，一直提示占线，家长说那段时间没有在通话，麻烦帮忙查一下！ case1: sn：GTB220220908006513 openId：oOZxI4-8ZR3sl4qX6s2lOCWtKVmg roomId：wxf830863afde621ebWmpfVoip7519552102294496173 时间：2024-10-20 22:18:10 case2: sn：GTB220220908004311 openId：oOZxI4-8ZR3sl4qX6s2lOCWtKVmg" roomId: wxf830863afde621ebWmpfVoip12787567907119335173 时间：2024-10-21 22:28:14

最近有家长反馈接不到孩子的电话，捞日志发现很多报加入房间失败的记录，都是触发joinFailListener事件，麻烦查一下什么问题！ case1: {"eventName":"joinFailListener","roomId":"wxf830863afde621ebWmpfVoip14793662082536267570","groupId":"wxf830863afde621ebWmpfVoip14793662082536267570","data":"{\"message\":\"init failed: -2 errCode=2003\",\"errMsg\":\"init failed: -2\",\"errCode\":2003,\"cause\":{\"errMsg\":\"joinVoIPChat:fail -10086, -3, init failed: -2, -1\",\"errCode\":-1000}}"} sn：TBA300012C0300W00100260 openId：oOZxI4y8Q2Z1xcTQjp-na3Gd0wk8 roomId："wxf830863afde621ebWmpfVoip14793662082536267570" 时间：2024-09-25 21:32:39 case2: {"eventName":"joinFailListener","roomId":"wxf830863afde621ebWmpfVoip14360878242880530026","groupId":"wxf830863afde621ebWmpfVoip14360878242880530026","data":"{\"message\":\"join room callback failed: 2 errCode=2005\",\"errMsg\":\"join room callback failed: 2\",\"errCode\":2005,\"cause\":{\"errCode\":-1000,\"errMsg\":\"joinVoIPChat:fail: -10086, -5, join room callback failed: 2, 13521602646\"}}"} sn：3002315000323 openId：oOZxI4xFrfSXT6nFDTrkqOUKBouA roomId："wxf830863afde621ebWmpfVoip14360878242880530026" 时间：2024-09-25 21:22:27 case3: {"eventName":"joinFailListener","roomId":"","groupId":"","data":"{\"message\":\"join room failed errCode=2104\",\"errMsg\":\"join room failed\",\"errCode\":2104,\"cause\":{\"errMsg\":\"joinVoIPChat:fail -10088, 1, join room failed. errType: 1, errCode: 1, errMsg: , 0\",\"errCode\":-1000}} sn：3002272900341 openId：oOZxI46FGgjXaYHh96jb_mIo25tY roomId："wxf830863afde621ebWmpfVoip15537096398436878432" 时间：2024-09-25 18:16:35

家长反馈一接听就断了，麻烦帮查一下什么问题！！ 下面是joinFailListener事件返回的信息 "{\"message\":\"Already in room or joining errCode=2001\",\"errMsg\":\"Already in room or joining\",\"errCode\":2001,\"cause\":{\"errCode\":-1,\"errMsg\":\"joinVoIPChat:fail: -10086, -1, Already in room or joining, 14218372848\"}}" "roomId": "wxf830863afde621ebWmpfVoip1739394275548706815", "openId": "oOZxI46U1vDydBjnrtGsB6wlZJto" "时间"： "2024-09-11 22:34:03"

这边有个家长反馈一直收不到来电提醒接听不到孩子的电话，也按【通话提醒异常排查指南】排查了，家长说都已经设置了，麻烦帮忙查下是什么问题？来电提醒是否已经推送给家长手机了？ 案例1： "sn": "300235000364" "roomId": "wxf830863afde621ebWmpfVoip8716174832968908817", "openId": "oOZxI4-aMGwb6FXnorDGdJ_aMKuQ" "时间": "2024-08-28 11:42:14" 案例2： "roomId": "wxf830863afde621ebWmpfVoip15829524619448907438", "openId": "oOZxI4-aMGwb6FXnorDGdJ_aMKuQ" "sn": "300235000406" "时间": "2024-08-27 21:37:43"

[图片]

家长反映收到来电，点接听按钮然后一直转圈圈，接不通，麻烦帮查一下！！ roomId：wxf830863afde621ebWmpfVoip16589353762959334491 openId：oOZxI421TMKnALwKlBjLqVXBgY0A 时间：2024-06-11 15:20:32

通话结束后，只收到endVoip事件，finishVoip没收到 openId：oOZxI44ZgjUpkUk8_KrMkgRCgjDM roomId：wxf830863afde621ebWmpfVoip1074927987881612295 时间：2024-06-04 15:15 左右 麻烦帮忙查一下是什么问题！

时间：2024-04-29 17:51:09 roomId：wxf830863afde621ebWmpfVoip6456777222554940433 SN：GTB220220908002047 openId：oOZxI4797cXEcBTFEhZtFwtKMpys 家长反馈接不通，麻烦帮查一下！

"error": { "errMsg": "request CGI CreateNativeVoipRoom fail: ipc invoker data is null tdiResponse: [TdiResponse(errCode=-1, errMsg=err:TRANSFER, errCode:33, errMsg:sendTdiRequest(2250)([B@888ff5f) fail, resp=null)].", "err_code": "1002" } "时间"：2024-04-11 21:26:26 "sn"：TBA300012C0300W00100287 "openId": "oOZxI4wFhvLzW-zkfeW-Nlhi-hd8" 麻烦帮查下是什么问题！ [图片]

家长反馈一接听就自动挂断了，查日志发现多次通话都是出现 joinFailListener "{\"message\":\"init failed: -2 errCode=2003\",\"errMsg\":\"init failed: -2\",\"errCode\":2003,\"cause\":{\"errMsg\":\"joinVoIPChat:fail -10086, -3, init failed: -2, -1\",\"errCode\":-1000}}" roomID: wxf830863afde621ebWmpfVoip10892080715282130804 时间：2024-04-01 14:27:23 roomID: wxf830863afde621ebWmpfVoip9689726856651041994 时间：2024-03-27 21:37:17 麻烦帮查下什么原因！