请问该怎么解决，这个账号之前被停用过，22年的时候，现在在哪里启用 [图片]

开发了个小程序，出现很奇怪事情，几十个人都能正常使用，但就有2个无法通过授权，点授权，跳开，但是后台获取不到信息，不知道是什么原因，代码如下： import requestb from '../../../utils/requs.js' var api=require('../../../config/api.js'); const app = getApp() Page({ data:{ navUrl: '', userInfo: {}, hasUserInfo: false, canIUseGetUserProfile: true, code: '', token:'' }, getUserProfile() { // 推荐使用wx.getUserProfile获取用户信息，开发者每次通过该接口获取用户个人信息均需用户确认 // 开发者妥善保管用户快速填写的头像昵称，避免重复弹窗 let that=this; wx.getUserProfile({ desc: '用于完善会员资料', // 声明获取用户个人信息后的用途，后续会展示在弹窗中，请谨慎填写 success: (res) => { that.setData({ userInfo: res.userInfo, hasUserInfo: true }) console.log("useif:",res.userInfo) this.bindgetuser(); } }); }, bindgetuser:function () { let that = this; var codeab=that.data.code; if(codeab ){ console.log("code:", that.data.code); console.log("usde",that.data.userInfo) requestb({ url:api.AuthLoginByWeixin, data:{ code: that.data.code, userInfo: that.data.userInfo }, method: 'POST', header:'application/json' }) .then(res => { // console.log("df:"+res.data.token); if (res.respCode == 0 ) { //存储用户信息 // console.log(res); wx.setStorageSync('userInfo', that.data.userInfo); wx.setStorageSync('token', res.data.token); wx.setStorageSync('userId', res.data.userId); wx.setStorageSync('wxid', res.data.wxid); console.log(wx.getStorageSync("userInfo")); console.log(wx.getStorageSync("token")); } if (res.respCode != 0 ) { wx.showModal({ title: '提示', content: res.data.errmsg, showCancel: false }); } }) } if (that.data.navUrl && that.data.navUrl == '/pages/index/index') { wx.switchTab({ url: that.data.navUrl, }) } else if (that.data.navUrl) { wx.redirectTo({ url: that.data.navUrl, }) } }, // onload begin onLoad: function(options) { var tokena=wx.getSystemInfoSync("token"); let that = this; this.setData({ hasUserInfo: false }) // console.log("toke"+ tokena+"/"+that.data.hasUserInfo +"/"+that.data.canIUseGetUserProfile) //---index huoqu end if (wx.getStorageSync("navUrl")) { that.setData({ navUrl: wx.getStorageSync("navUrl") }) } else { that.setData({ navUrl: '/pages/index/index' }) } wx.login({ success: function(res) { if (res.code) { that.setData({ code: res.code }) } } }); } })