# Add customer service account

Debugging Tools

Interface should be called on the server side, not in the front end (Weixin Mini Program, web pages, APP, etc.) directly called, specific reference interface call guide

Interface English name: addkfaccount

This interface is used to add customer service account for Official Account.

You must set WeChat number for Official Account on the Official Account template in order to use this ability. Each Official Account can add up to 100 customer service accounts.

# 1. How to call

# HTTPS calls

POST https://api.weixin.qq.com/customservice/kfaccount/add?access_token=ACCESS_TOKEN

# Cloud Calls

This interface does not support cloud calls

# Third party invocation

This interface supports Third Party Platform generation business call.
The permissions set to which the interface belongs are: 1, 6, 19, 100-101
When a service provider is authorized by one of the permissions set, it can call on behalf of the merchant by using authorizer_access_token , which can be viewed in the third-party call documentation.

# 2. Request parameters

# Query parameters`Query String parameters`

Parameter Name	type	Required to fill in	Introductions
access_token	string	yes	Interface invocation credentials, using access_token , authorizer_access_token

# Request Body`Request Payload`

Parameter Name	type	Required to fill in	Example	Introductions
kf_account	string	yes	test1@test	A complete Customer Service Account, with the prefix @ Official Account WeChat, maximum 10 characters, must be English, numerals or underscores, suffix to the Official Account message template, no more than 30 characters long
nickname	string	yes	Customer Service 1	Customer Service nickname, maximum 16 words

# 3. Return Parameters

# `Response Payload`

Parameter Name	type	Introductions
errcode	number	Error code
errmsg	string	Error Description

# 4. Note

There are no special considerations for this interface

# 5. Code examples

Example Requests

{
  "kf_account" : "test1@test",
  "nickname" : "客服1"
}

Return an example

{
  "errcode": 0,
  "errmsg": "ok"
}

# 6. Error code

The following is a list of error codes for this interface, other error codes can refer to General error codes

Error code	Error Description	Solutions
0	Ok or in a normal state	OK means to go from abnormal to normal in a normal state
65400	please enable new custom service or wait for a while if you have enabled	The API is not available, that is, it has not opened / upgraded to the new customer service function
65403	illegal nickname	Customer service nicknames are not legal.
65404	illegal custom service account	The customer service account is not legal.
65405	custom service account number reach limit	The number of accounts has reached the limit and cannot be added.
65406	custom service account exists	Customer service accounts that already exist

# 7. Scope of application

How this interface can be invoked under different account types:

Weixin Mini Program	Official Account	Service Account	MiniGame
✔	Certification only	Certification only	✔

✔: The account can call this interface
Authentication only: means that only authenticated accounts are allowed to be invoked by the enterprise entity, and accounts that are not authenticated or do not support authentication cannot be invoked.
Other account types that are not expressly stated may not be called on this interface without special instructions;