# Get a chat log

Debugging Tools

Interface should be called on the server side, not in the front end (Weixin Mini Program, web pages, APP, etc.) directly called, specific reference interface call guide

Interface name: getMsgList

This interface is used to obtain customer service chat logs.

The return of the Liaotian record, for the picture, voice, video, were displayed into text format [image], [voice], [video].For picture messages that are more likely to contain important information, a picture pull will be provided later URL

  1. The query period cannot exceed 24 hours
  2. Up to 10,000 records can be obtained at a time

# 1. How to call

# HTTPS calls

POST https://api.weixin.qq.com/customservice/msgrecord/getmsglist?access_token=ACCESS_TOKEN

# Cloud Calls

  • This interface does not support cloud calls

# Third party invocation

  • This interface supports Third Party Platform generation business call.

  • The permissions set to which the interface belongs are: 1, 6, 19, 100-101

  • When a service provider is authorized by one of the permissions set, it can call on behalf of the merchant by using authorizer_access_token , which can be viewed in the third-party call documentation.

# 2. Request parameters

# Query parametersQuery String parameters

Parameter NametypeRequired to fill inIntroductions
access_tokenstringyesInterface invocation credentials, using access_token , authorizer_access_token

# Request BodyRequest Payload

nothing

# 3. Return Parameters

# Response Payload

Parameter NametypeIntroductions
recordlistobjarrayMessage content
numbernumberNumber of messages
msgidnumberMessage id

# Res.recordlist(Array)Object Payload

Message content

Parameter NametypeIntroductions
openidstringUser openid
opercodenumberOperation code, 2002 (sending message), 2003 (receiving message)
textstringChat Notes
timenumberOperation time
workerstringComplete customer service account, format: account prefix @ Official Account WeChat

# 4. Note

There are no special considerations for this interface

# 5. Code examples

Example Requests

{
  "starttime": 1464710400,
  "endtime": 1464796800,
  "msgid": 1,
  "number": 10000
}

Return an example

{
  "recordlist": [
    {
      "openid": "oDF3iY9WMaswOPWjCIp_f3Bnpljk",
      "opercode": 2002,
      "text": "您好,客服test1为您服务。",
      "time": 1464710500,
      "worker": "test1@test"
    }
  ],
  "number": 10000,
  "msgid": 20165258
}

# 6. Error code

The following is a list of error codes for this interface, other error codes can refer to General error codes

Error codeError DescriptionSolutions
65400please enable new custom service or wait for a while if you have enabledNo customer service functions were opened or upgraded to the new version
65416param invalid  please checkThe query parameter is not legal
65417it is too long from the starttime to endtimeThe query time period exceeded the limit

# 7. Scope of application

How this interface can be invoked under different account types:
Weixin Mini Program Official Account Service Account MiniGame
Certification only Certification only
  • ✔: The account can call this interface
  • Authentication only: means that only authenticated accounts are allowed to be invoked by the enterprise entity, and accounts that are not authenticated or do not support authentication cannot be invoked.
  • Other account types that are not expressly stated may not be called on this interface without special instructions;