# Get a chat log
Interface should be called on the server side, not in the front end (Weixin Mini Program, web pages, APP, etc.) directly called, specific reference interface call guide
Interface name: getMsgList
This interface is used to obtain customer service chat logs.
The return of the Liaotian record, for the picture, voice, video, were displayed into text format [image], [voice], [video].For picture messages that are more likely to contain important information, a picture pull will be provided later URL
- The query period cannot exceed 24 hours
- Up to 10,000 records can be obtained at a time
# 1. How to call
# HTTPS calls
POST https://api.weixin.qq.com/customservice/msgrecord/getmsglist?access_token=ACCESS_TOKEN
# Cloud Calls
- This interface does not support cloud calls
# Third party invocation
This interface supports Third Party Platform generation business call.
The permissions set to which the interface belongs are: 1, 6, 19, 100-101
When a service provider is authorized by one of the permissions set, it can call on behalf of the merchant by using authorizer_access_token , which can be viewed in the third-party call documentation.
# 2. Request parameters
# Query parametersQuery String parameters
Parameter Name | type | Required to fill in | Introductions |
---|---|---|---|
access_token | string | yes | Interface invocation credentials, using access_token , authorizer_access_token |
# Request BodyRequest Payload
nothing
# 3. Return Parameters
# Response Payload
Parameter Name | type | Introductions |
---|---|---|
recordlist | objarray | Message content |
number | number | Number of messages |
msgid | number | Message id |
# Res.recordlist(Array)Object Payload
Message content
Parameter Name | type | Introductions |
---|---|---|
openid | string | User openid |
opercode | number | Operation code, 2002 (sending message), 2003 (receiving message) |
text | string | Chat Notes |
time | number | Operation time |
worker | string | Complete customer service account, format: account prefix @ Official Account WeChat |
# 4. Note
There are no special considerations for this interface
# 5. Code examples
Example Requests
{
"starttime": 1464710400,
"endtime": 1464796800,
"msgid": 1,
"number": 10000
}
Return an example
{
"recordlist": [
{
"openid": "oDF3iY9WMaswOPWjCIp_f3Bnpljk",
"opercode": 2002,
"text": "您好,客服test1为您服务。",
"time": 1464710500,
"worker": "test1@test"
}
],
"number": 10000,
"msgid": 20165258
}
# 6. Error code
The following is a list of error codes for this interface, other error codes can refer to General error codes
Error code | Error Description | Solutions |
---|---|---|
65400 | please enable new custom service or wait for a while if you have enabled | No customer service functions were opened or upgraded to the new version |
65416 | param invalid please check | The query parameter is not legal |
65417 | it is too long from the starttime to endtime | The query time period exceeded the limit |
# 7. Scope of application
Weixin Mini Program | Official Account | Service Account | MiniGame |
---|---|---|---|
✔ | Certification only | Certification only | ✔ |
- ✔: The account can call this interface
- Authentication only: means that only authenticated accounts are allowed to be invoked by the enterprise entity, and accounts that are not authenticated or do not support authentication cannot be invoked.
- Other account types that are not expressly stated may not be called on this interface without special instructions;