# Get a list of unanswered calls

Debugging Tools

Interface should be called on the server side, not in the front end (Weixin Mini Program, web pages, APP, etc.) directly called, specific reference interface call guide

Interface name: getwaitcase

This interface is used to obtain a list of unconnected customer sessions

# 1. How to call

# HTTPS calls

GET https://api.weixin.qq.com/customservice/kfsession/getwaitcase?access_token=ACCESS_TOKEN

# Cloud Calls

  • This interface does not support cloud calls

# Third party invocation

  • This interface supports Third Party Platform generation business call.

  • This interface belongs to a permission set id of: 1,6,100-101

  • When a service provider is authorized by one of the permissions set, it can call on behalf of the merchant by using authorizer_access_token , which can be viewed in the third-party call documentation.

# 2. Request parameters

# Query parametersQuery String parameters

Parameter NametypeRequired to fill inIntroductions
access_tokenstringyesInterface invocation credentials, using access_token , authorizer_access_token

# Request BodyRequest Payload

nothing

# 3. Return Parameters

# Response Payload

Parameter NametypeIntroductions
countnumberNumber of unanswered calls
waitcaselistobjarrayIf you do not receive a list of calls, return up to 100 pieces of data, in the order of visits

# Res.waitcaselist(Array)Object Payload

If you do not receive a list of calls, return up to 100 pieces of data, in the order of visits

Parameter NametypeIntroductions
latest_timenumberThe time of the user's last message
openidstringUser openid

# 4. Note

There are no special considerations for this interface

# 5. Code examples

Example Requests

{}

Return an example

{
  "count": 150,
  "waitcaselist": [
    {
      "latest_time": 123456789,
      "openid": "OPENID"
    }
  ]
}

# 6. Error code

The following is a list of error codes for this interface, other error codes can refer to General error codes

Error codeError DescriptionSolutions
0Ok or in a normal stateOK means to go from abnormal to normal in a normal state
65400please enable new custom service or wait for a while if you have enabledThe API is not available, that is, it has not opened or upgraded to the new customer service feature

# 7. Scope of application

How this interface can be invoked under different account types:
Official Account Service Account
Certification only Certification only
  • Authentication only: means that only authenticated accounts are allowed to be invoked by the enterprise entity, and accounts that are not authenticated or do not support authentication cannot be invoked.
  • Other account types that are not expressly stated may not be called on this interface without special instructions;