# Modify customer service account

Debugging Tools

Interface should be called on the server side, not in the front end (Weixin Mini Program, web pages, APP, etc.) directly called, specific reference interface call guide

Interface name: updatekfaccount

This interface is used to modify Official Account customer service account information

# 1. How to call

# HTTPS calls

POST https://api.weixin.qq.com/customservice/kfaccount/update?access_token=ACCESS_TOKEN

# Cloud Calls

  • This interface does not support cloud calls

# Third party invocation

  • This interface supports Third Party Platform generation business call.

  • This interface belongs to a permission set id of: 1,6,100-101

  • When a service provider is authorized by one of the permissions set, it can call on behalf of the merchant by using authorizer_access_token , which can be viewed in the third-party call documentation.

# 2. Request parameters

# Query parametersQuery String parameters

Parameter NametypeRequired to fill inIntroductions
access_tokenstringyesInterface invocation credentials, using access_token , authorizer_access_token

# Request BodyRequest Payload

Parameter NametypeRequired to fill inExampleIntroductions
kf_accountstringyestest1@testA complete Customer Service Account, with the prefix @ Official Account WeChat, maximum 10 characters, must be English, numerals or underscores, suffix to the Official Account message template, no more than 30 characters long
nicknamestringyesCustomer Service 1Customer Service nickname, maximum 16 words

# 3. Return Parameters

# Response Payload

Parameter NametypeIntroductions
errcodenumberError code
errmsgstringError Description

# 4. Note

There are no special considerations for this interface

# 5. Code examples

Example Requests

{
  "kf_account" : "test1@test",
  "nickname" : "客服1"
}

Return an example

{
  "errcode": 0,
  "errmsg": "ok"
}

# 6. Error code

The following is a list of error codes for this interface, other error codes can refer to General error codes

Error codeError DescriptionSolutions
0Ok or in a normal stateOK means to go from abnormal to normal in a normal state
65400please enable new custom service or wait for a while if you have enabledThe API is not available, that is, it has not opened / upgraded to the new customer service feature
65401invalid custom service accountAn invalid customer service account
65403illegal nicknameCustomer service nicknames are not legal.

# 7. Scope of application

How this interface can be invoked under different account types:
Official Account Service Account
Certification only Certification only
  • Authentication only: means that only authenticated accounts are allowed to be invoked by the enterprise entity, and accounts that are not authenticated or do not support authentication cannot be invoked.
  • Other account types that are not expressly stated may not be called on this interface without special instructions;