# Third Party Service System Access - Modify the user's customer service access status

The user access status of the customer service will directly control whether the robot replies to the user.onThis customer has already At this time, the robot will not answer, only the customer service provides service, when the access status isoffThis client has not yet Is connected by customer service, at this time the robot has hit the configuration problem, will automatically reply.

# Configuration information

For example:

• APPID: xxxxxxxxxxxxxxx
• TOKEN: xxxxxxxxxxxxxxx
• EncodingAESKey: xxxxxxxxxxxxxxx

# Modify the Customer Service Access Status interface:

https://chatbot.weixin.qq.com/openapi/kefustate/change/{TOKEN}

Interface type:

POST request

Dxplaination of parameters:

Customer Service Status:

Message encryption and decryption access guidelines

For example, the parameters are

<xml>
    <appid><![CDATA[wxxxxx]]></appid>
    <openid><![CDATA[xxxxx]]></openid>
    <kefustate><![CDATA[needperson]]></kefustate>
</xml>

Encrypt the data to the field encrypt Put in body in

var cryptor = new WXBizMsgCrypt(TOKEN, EncodingAESKey, APPID)
var data = `<xml>
    <appid><![CDATA[wxxxxx]]></appid>
    <openid><![CDATA[xxxxx]]></openid>
    <kefustate><![CDATA[off]]></kefustate>
</xml>`
var encrypted = cryptor.encrypt(data)


curl -X post -d '{"encrypt": encrypted}' "https://chatbot.weixin.qq.com/openapi/kefustate/change/{TOKEN}"

Return value:

Return format:

{
  "errcode": 0,
  "errmsg": ""
}

# Error code:

{
    errcode: 1001,
    errmsg: "TOKEN is not valid"
}