# Frequently Asked Questions

# 1, my Mini Program why not file entrance?

The new (not listed) mini-program opened for filing on September 4, 2023.
The inventory of small procedures for the record entrance has been opened, developers can set the page for the record entrance and the home of the ceiling tips for the record, the service provider for the record api also supports the inventory of small procedures for the record. In order to ensure the developer's record experience, the amount of the stock Mini Program submission has a dynamic quota adjustment, if the quota consumption is completed on the day, the record entrance and submission will have relevant prompts, and the quota will be refreshed at ten o'clock the next morning.

# (2) When trying to file a Mini Program, the system prompts "the current subject has exceeded the upper limit of the number of Mini Program registrations"?

Such a reminder is generally that the current entity has reached the upper limit of the number of Mini Program filings and cannot continue to file new Mini programs. Small Program Record Number Limit Reference:

The maximum number of individual subject filing Mini Programs is 5
The maximum number of small procedures for individual business registration is 5
The maximum number of Mini programs for enterprises, governments, media, and other organizations is 50.

# 1, the system tips: provincial and urban areas are not correct

Please select the provincial urban area where the Mini Program filing entity is actually located. If new development areas such as free trade zones, economic development zones, high-tech zones, etc., it is recommended to select according to the actual administrative area. For example, Tianjin free trade zone and airport economic zone, the provincial city should select [Binhai New Area]Qiantang New District in Hangzhou should be chosen by the provincial and municipal districts. The system automatically matches local authority rules based on the region you choose.
Note: Zhejiang Province, Guangxi Zhuang Autonomous Region, do not select the city area.

# 2, the system tips: input information and picture information difference is too large

The platform will automatically identify and fill in your name, address, ID card number, business license number and other content according to the documents you uploaded. Please carefully confirm that the information is consistent with the document information. If it is not consistent, you need to manually modify it or re-upload the photo.

# 3, business data comparison does not pass?

Your business name, document residence or unified social credit code is not completely consistent with the business name, documents residence or uniform social credit code of the principal entity of the Mini Program. Please compare the business name and document residence and uniform social credit codes of the company registered with the Mini Program yourself. Pay special attention to the case of English letters, special characters case, full half-angle switch, etc., carefully confirmed after the re-manual fill in.
If you have recently established a new enterprise, or recently made information changes, the enterprise business data update may be delayed, it is recommended that a period of time (515 working days) to try again.

# 4, the business license name is empty or*How to fill in the company name?

It is recommended to contact the Department of Industry and Commerce to replace the certificate and renew the blank or*After the name update is completed, the Mini Program is filed.

# III. Fill in the relevant information of the main body of the Mini Program

# (1) Who specifically refers to the organizer and principal in charge of the recordation process?

Sponsor
Also known as Internet information service sponsors, mainly refers to content service providers, including units (such as enterprises, government agencies, etc.) and individuals.
Principal Person in Charge
Individual: The principal responsible person shall be the organizer himself.
Non-personal: usually the legal representative of the unit is appointed. If there are special circumstances (such as the legal representation's identity involving secrets, long-term absence from the country, etc.), the official officer of the unit may be authorized to act according to the actual requirements of the provincial governing authority in filing. It is necessary to note that the authorized principal should be stable and not easily changed for a long time.

# 2, self-employed do not have official seal how to do?

If the individual industrial and commercial households do not have the official seal, the person in charge of the main body needs to write the date + signature + fingerprint + ID card number, and please note "the individual industrial and commercial households do not have the official seal" in the remarks of the main body.
Note: In Shanghai, Jiangsu, Ningxia and Fujian regions, the seal must be engraved and submitted for the record, and the person in charge's fingerprints are not accepted.

# 3, fill in the main body of the Mini Program information address refers to what address?

Should be filled in by postal or door-to-door can contact me or the effective physical address of the unit, usually should include the province + city + county (district) + township (street) + specific house number.

If you are a developer:
It is recommended to fill in the long-term residence address or household registration address, which needs to be accurate to the specific house number (such as Unit X Building X No.), if it is the most detailed address or no house number, it is stated in the main note that "the mailing address is the most detailed."
If you are a developer:
It is recommended to fill in the actual office address of the unit, which must be precise to the number of the door number (e.g., building X, building X) and at least consistent with the province of the principal document (e.e., both the residence and communication address of the document are in Guangdong). If it is the most detailed address or no house number, it is stated in the main note that "the mailing address is the most detailed."
Note: If you are from Beijing area, do not use special symbols when filling in your address (e.g. 2#Building 2-3-301)

# 4, under what circumstances need to upload residence/Proof of temporary residence?

When the ID card address of the applicant for the filing of the individual subject Mini Program is not consistent with the province where the application for the filing of the Mini Program is filed, proof materials such as a temporary residence permit or residence permit are required.
The provinces involved include Jilin, Shanghai, Jiangsu, Zhejiang, Anhui, Shandong, Hubei, Guangdong, Sichuan, Guizhou and Yunnan.

# 5, Mini Program filing subject responsible person must fill in the legal representative?

The requirements of each provincial administration are inconsistent, please fill in according to the requirements of the provincial administration of the record Mini Program, please refer to:[Mini Program filing materials example documents, the main person in charge of power of attorney module](https://developers.weixin.qq.com/miniprogram/product/record/record_material.html#percent E5%9B%9B%E3%80%81%E4%B8%BB%E4%BD%93%E8%B4%9F%E8%B4%A3%E4%BA%BA%E6%8E%88%E6%9D%83%E4%B9%A6)

# 6. Hint: The person in charge of the main body is inconsistent with the legal representative, and the place of recordation does not support the authorization of the legal representative?

The name of the [principal in charge] you filled in is different from the name of the [legal representative] on the business license certificate. Please fill it in again and keep it consistent.
You have a Mini Program. - [Verification Filing Type] page - Sponsor Information - The province selected in the selected region does not support the authorization of the legal representative, and the [principal person in charge] needs to fill in the name of the [legal representative].
The province for the record needs to fill in the actual location of the main body for the record of the Mini Program, and the system will automatically match the local authority rules according to the region you choose.

# 7, in the person in charge of the phone number, emergency phone number, mailbox, prompt: not allowed to be used by more than one person?

When filling in the person in charge's mobile phone number, emergency mobile phone number, and mailbox, the prompt is "not allowed to be used by more than one person," usually there is a situation where personal information is mixed, that is, mobile phone number./Emergency Cell Phone Number/The e-mail was filled with other people's information.
In the platform filing system, the person, mobile phone number, emergency mobile phone number and email are all bound together, and the same person is allowed to file for multiple Mini Programs (under the same body), and can submit the same mobile phone number as the emergency mobile number and email, but different people cannot share mobile phone numbers./The mailbox situation.

# IV. Fill in the relevant information of the Mini Program

# 1) What is the service? How to choose?

The service content is the classification of various industries by the Communications Authority, and some industry categories of the platform are not completely consistent with the name of the industry category of the Authority, so it is recommended to select the corresponding service content as much as possible according to the actual operation content of the filing mini program.

If you are an individual, do not choose the nature of the business, the enterprise./The nature of the unit, the content involving the approval of the relevant competent authorities, etc., such as "wholesale and retail trade - retail wholesale" is not optional.
If you are the entity, you should choose the content consistent with the business scope and qualifications of the entity. If you are a pharmaceutical company, you can choose "medical service - medicine" and upload the Internet Drug Information Service License.
Non-government organs and public service units shall not choose the content of "government affairs and people's livelihood."

# 2) Who is the Small Business Manager? Are you a Mini Program administrator?

Individual subject: The person in charge of the Mini Program should be the sponsor himself, that is, the Mini Program administrator.
Non-personal subject: The head of the Mini Program shall be the unit/The company is specifically responsible for the relevant personnel of Mini Program management and Mini Program maintenance, that is, the Mini Program administrator.

# 3, how to determine whether the filing of the Mini Program to choose the pre-approval item?

May refer to:Pre-approval category and approval department

# 4, when the Mini Program administrator information is filled in, the name of the person in charge has been filled in as the name of the Mini Program administrator, why is it still prompted: the person in charge is inconsistent with the Mini Program administrator?

This kind of prompt is generally a Mini Program created with the assistance of a third-party service provider that does not improve the administrator's real name information, which needs to be supplemented with the administrator's real names information before it can be filed.

Mini Program MP background - member management - administrator - modification.
Verification of the original administrator - Fill in the identity card information - scan code verification.
Bind the new administrator - fill in [the original administrator's information] and submit, that is, complete the administrator real name information supplement.
Related documents can be found:[How to Improve the Real Name Information of Small Programs](https://developers.weixin.qq.com/doc/oplatform /Third-party_Platforms/2.0/product/admininfo .html)

# V. Uploading of Annexes

# 1. How to fill in the authorization letter of the person in charge of the Mini Program, the authorization of the person in charge of the main body of the Mini Program, and the Internet information service commitment letter?

Examples of Small Program Filing Materials and Guidelines for Filling:Examples of Mini Programs Filing Materials

# 1, received the Ministry of Industry and Information Technology verification code, how to complete the verification?

After your application has passed the preliminary examination of the platform, you will receive a verification SMS sent by the Ministry of Industry and Information Technology (No. 12381). You need to complete the SMS verification within 24 hours after receiving the SMS, otherwise it will be automatically returned by the system. After receiving the verification code SMS issued by the Ministry of Industry and Information Technology, you can log inMIIT Filing Management SystemFor verification. SMS verification operation is as follows:

Get intoMIIT Filing Management SystemAfter, click theText message verification。
Fill in the short message verification information: in the short message verification page signed, according to the following requirements to fill in the short message verification code, mobile phone number, certificate number after 6 and other information, fill in the complete click submit, prompt "verification success" is to complete the short message verification.

# 2, the Ministry of Industry and Information Technology is a Mini Program in charge of the mobile phone? Or to the principal's phone?

The Ministry of Industry and Information Technology can refer to the document:Frequently Asked Questions about SMS Verification

# 1, whether the filing of the Mini Program will have an impact on the code arraignment?

Inventory Mini programs that have not been completed before March 31, 2024 can be submitted to the version for review as normal.

# 2) How long does it take for a Mini Program to be filed and reviewed?

The platform trial will be completed within 1-2 working days
The filing preliminary examination is rejected due to non-compliance, and the review time limit after re-amendment and submission is 7 working days.
The provincial communications administrations will complete the audit within 1-20 working days (depending on the actual audit time), and the audit results will be notified in the form of letters, template messages, and text messages.

# 3, the Mini Program filing audit does not pass? Where can I check the reasons for rejection and how can I modify them?

Small Program Record Rejection Reason View Path: Small Program Background Home - Small Program for Record - View Reasons for Rejection
The reasons for rejection include: fields to be amended for the filing of a Mini Program, reasons to be improved for the filing of Mini programs, and specific amendment suggestions for the rejection of the filing. The developer can modify the corresponding field information according to the details of the modification proposal, and then resubmit it for review after completing the modification, and the platform will complete the review within 7 working days.

# 4, platform audit return call, what is the general number?

Generally beginning with 021, it is recommended to keep the person in charge's phone open during the filing application period, pay attention to answering the platform verification phone, and avoid being rejected by the platform because it has not been answered. Details of the call numbers are as follows:

Review return phone number
021 54667500	021 54106235
021 54666328	021 54590336
021 54015098	021 54109760
021 64339088	021 64175937
021 54667750	021 54655366
021 54666329	021 54651332
021 64482128	021 55082639
021 54667298	021 54620013
021 54363833	021 64172950
021 54666596	021 64339637
021 64458560	021 54251856

To avoid the case that the person in charge may miss the call due to unknown calls, the phone will display "WeChat customer service call, please rest assured to answer!" ], showing details as follows:

# 5, after filing submitted to the Authority, what else should I pay attention to?

You need to complete the SMS verification within 24 hours after receiving the SMS, otherwise it will be automatically returned by the system.
During the period of waiting for the Authority's audit, keep the person in charge's phone open and pay attention to answering the Authority's verification phone to avoid being rejected by the Authority for not answering.

# (6) Is the filing of Mini programs effective for a long time? Change of Valid Certificates of Units and Individuals Submitted for Recordation/Will the expiration require a new filing?

The Mini Program filing is valid for a long time, but the sponsor of the Mini Program shall fulfill the relevant obligations such as truthfulness, legality, validity and accuracy of the filing information and related materials. If the record information and related materials change, it is necessary to initiate the record change process to update in a timely manner.

# 7, the developer can voluntarily revoke the filing or re-filing? If so, how should it be operated?

The Mini Program filing can be voluntarily withdrawn by the developer before it is submitted to the Authority for review, and the filing can be re-initiated after the successful withdrawal of the filing order.
The specific operation path of revocation of the record is: login Mini Program background - settings - Mini Program recordation - withdrawal, if there is no withdrawal button, that is, the current record order has been submitted to the Authority for review, does not support withdrawal.

# 1) How can third-party service providers help develop Mini programs for the record?

Third-party service provider filing related interface documents can refer to:Service Provider Guidelines for Filing Information

# 2, the Mini Program does not involve pre-approval items, how to upload parameters?

If it does not involve pre-approval items, it also needs to be filled out " None of the above is involved. "

# 3, Mini Program because there is no record of failure to release, the error code returned is?

"errcode": 86369, "errmsg": "Mini Program on the shelf to complete the record."

Based on the requirements of the competent authorities, the platform will assist the Mini Program in screening whether the name of the Mini Program violates national laws and regulations and does not meet the requirements of the ICP record management before entering the filing process. Screening information includes, but is not limited to, names involving illegal content, names involving violations of public order and good customs, names inconsistent with the nature of the subject of recordation, names not matching the business scope of the entity, names involving pre-approval fields, etc.

If you are a Unit Principal Small Program: The name shall be in line with the nature of the sponsor, and within the scope of the business of the unit, without obtaining a pre-registration/Small programs for special approval are not named with keywords in related fields (such as finance, medicine, news, etc.), non-national units or no national unit approval (such as China, China, central, etc.), and are not named with the prefix "China."
If you are a small business owner: The name should be consistent with the nature of the individual subject, not involving the enterprise/The name of the unit (such as XX company, XX group), the front/Special approval related areas (such as news/Finance/religion/Medical Equipment/Network About Cars/Off-campus training, etc.), national public affairs (such as supervision, government affairs, government, etc.) and other keywords shall not exceed the scope of personal business (such as shopping malls, commerce, etc.).

When the name of the Mini Program involves keywords related to pre-approval, the platform will prompt in the record entry that "the Mini Program nickname contains pre-approval related content, please modify it." The developer needs to re-modify the name of the Mini Program, and can initiate the filing after the modification is qualified.
Pre-approval related keywords Reference:
Distribution of publications, management of publications, sales of publications, wholesale of publications, electronic publishing, publications, books, periodicals, newspapers and periodicals, sales of audio-visual products, internet publishing, network publishing, publishingRadio and television program production, information network transmission audio-visual, film distribution, film projection, production of audio and video products, film production, radio and television program distribution, radio and television program transmission, live broadcastCulture and entertainment broker services, network culture management, Internet culture, audiovisual, performances, performance shows, works of art, animation, manga, animation design, animation software, animation distribution, animation, organizing cultural and art exchange activities, news, news release, Internet news, Internet news information service, live newsPharmaceuticals, pharmaceuticals, medicine, Western medicine, medical equipment, tablets, Western medicines, veterinary medicines, drug information advisory services, pharmacies, traditional Chinese medicine, medical services, etc., three types of medical devices, two types of medicines, one type of medical devices. Internet medicines, medical device information servicesOnline car booking, online booking car, car, taxi, carpoolEducation Training, Education Consulting, Professional Skills Training, Education Technology, Discipline Training, Online Training, Education, TrainingReligions, Religious Groups, Religious Colleges, Religious Activities, Religious Information ServicesInvestments, assets, asset management, Capital, holding, equity investment, e-funds, financial management, fiscal and tax administration, financial advisory, wealth management, investment, finance, tax, financing, finance, financial services, wealth administration, loan advisory and financing leasing, non-financing guarantees, Internet finance, online lending, P2P, lending, payments, funds, equity crowdfunding, investment funds, Internet insurance, wealth management, exchange, online lending, online loans, financial outsourcing, financial services outsourcing and insurance combined agency, banking, securities, insurance, motor vehicle insurance, personal insurance agency, hospital investment managementArtificial insemination, in vitro fertilisation, surrogacyCompanies, groups, regulatory, government, government, commercial buildings, shopping malls, trade, hazardous chemicals, etc.

# 1, during the Mini Program filing process, the face nuclear body scan code authorization after the success of the prompt: real name verification failed. How to deal with it?

The "real name verification failure" prompt appears after the successful authorization of the face nuclear body scan code for the record of the Mini Program, which is generally caused by the inconsistency between the information of the person in charge of the Mini Program and the real name information of the WeChat account of the actual scan code. The person in charge of the Mini Program should fill in the information of the Mini Program administrator for the record and perform face verification with the WeChat account of the Mini Program administrator.

# (2) When the face core body in the Mini Program filing process is confirmed that the face of the person is under the premise of Mini Program management, or the error "system error, please try again later"?

The above tips are generally due to the failure or damage of the face nuclear body video upload, please try the following program to redo the face nuclear body:

Try the phone to change the network and scan the code again and try again, such as disconnecting WIFI.
Update the mobile phone WeChat client to the latest version, or replace the mobile phone login administrator WeChat re-scan the code and try again.
Replace the face core to top off the original face data, re-let the Mini Program management and redo the face as required.
Replace the latest version of Google or Firefox browser, scan again and try again.

# Guidelines for Filing and Reusing Principal Data of Mini Programs

If an existing Mini Program under the same subject has passed the recordation review, the function of "subject reuse data" can be used by the Mini Program, and the specific operation path is: LoginSmall Program Background- Setup - Mini Program File - Go to Record - Reuse Data.

After clicking on the "reuse data" button, the platform will send a confirmation message of the reuse data to the person in charge of the main body of the Mini Program that has recently passed the record under the same subject. If you need to give up reuse halfway, you can also choose "manual fill in," manual fill in the record information can refer to:Small Program Filing Operation Guidelines

The person in charge of the main body can click the link in the SMS to enter the confirmation page. If the SMS confirmation is not completed within 3 days, it will be regarded as an automatic abandonment, and the reuse process cannot be re-initiated.

After the successful confirmation of the principal text message, the current Mini Program can reuse the principal and principal information materials that have already passed the filing Mini Program, i.e., skip the [Verify filing type] and [Fill out principal information] filling steps and go directly to the filing [Fill out Mini Program information] page.
<img src="https://res.wx.qq .com /op_res/DSuWOydlXC-1h-fT8ioaw_FtehzIkcuKp3yNwu9K0EU0J0gIo3kvm9r6gnSPBSJuUrOMiLWgFBxjzZPmKwLbxg width="60%" alt=""/>

Warm prompt ：
Select manual fill, can not restore reuse, please be careful.
If the main information of the Mini Program that is reused subject data changes, the Mini Program that reuses the main data will be updated synchronously, and there is no need to submit the change record requirement repeatedly.

# 1, be rejected to upload the picture of business license does not meet the requirements, where to amend?

After filling in the [main information] page and clicking [Cancel] to return to the [verification filing type] page, find the entry for the business license upload. Clicking the garbage can icon to delete the original business license. After deleting, following the image request, you can re-upload the correct business license.

# 2. The filing of the Mini Program is rejected "Host Conflict" What do you mean? how do you fix it?

Situation 1: The subject for which you applied for recordation this time already has recordation information in the recordation system of the Ministry of Industry and Information Technology, and it is inconsistent with the subject certificate information submitted by the WeChat platform (the name of the entity or the type and number of the certificate), resulting in a verification conflict in the recordation system of the Ministry. You need to return to the original access provider platform after verification to change the subject record information, confirm that the subject certificate information submitted by the WeChat platform (entity name, certificate type, certificate number) is consistent, and re-submit the application for Mini Program record on the WeChat platform.
Situation 2: At the same time that the WeChat platform submitted a Mini Program for filing, it also submitted a filing application on other platforms. We do not support filing applications in different platforms at the same time. We need to re-submit the filing application in WeChat Official Platform after the results of the filing review of other platforms.

# 3. Small Program Filing Causes "The name of the Mini Program does not meet the requirements" Is rejected, the corresponding rectification will consume the number of Mini Program name changes?

Taking into account the number of user background Mini Program name and modification, the system will give priority to the original renaming of the Mini Program. Once the user's name change number is exhausted, that is, the number of times is 0, if the name needs to be changed due to the rejection of the Mini Program record, the user will get an additional opportunity to change the name.

# 1, after the successful filing of the Mini Program, how to query the corresponding filing number?

After the approval of the Authority, the Ministry of Industry and Information Technology will issue the corresponding SMS notification, which will contain the Mini Program record number.

When a plurality of Mini programs have passed the record, and the record number corresponding to the Mini Program cannot be confirmed according to the SMS notification, you can log in.MIIT Filing Management SystemMake an inquiry. After entering the filing number in the search box, select the Mini Program business category, and click Search to retrieve the relevant information.

# 2, how to query all the ICP filing information under the subject?

Log inMIIT Filing Management SystemQuery, enter the subject name in the search box, and then select all business categories (website/APP/Mini Program/Quick Application):

If [ICP filing subject information] and [ICP filing service information] can be displayed, it indicates that the subject has corresponding filing information under the corresponding business category.

If [No Data Yet] is displayed, it means that the entity does not have the corresponding filing information under the corresponding business category.

# (1) Under what circumstances should I choose to log off?

When you confirm that your filed subject no longer carries out any mutual networking information services, including Mini programs, APP, websites, fast applications and other services, you can choose [Cancel the subject]. It should be noted that after the cancellation of the subject, all the recordation information under the subject will be cancelled, and the Mini Program, APP, website, fast application, etc. under the subject will be inaccessible or removed due to lack of recordation, and cannot be withdrawn after submitting the cancellation application.

# 2, under what circumstances to choose the "cancellation of Mini Program"?

When you confirm that the Mini Program operated by multiple platforms is no longer used, but you need to retain the entity's recordation information, you can choose [Cancel the Mini Program]. It should be noted that after the cancellation of the Mini Program, all the Mini Program with the same platform name under the subject of the record will be cancelled, the Mini Program will not be accessible or removed due to failure to file, and it can not be withdrawn after the submission of the cancellation application.

# 3. Under what circumstances do you choose to log off WeChat Mini Program?

When you confirm that your WeChat Mini Program is no longer used, but you need to retain the information of other platforms, you can choose [Cancel WeChat Mini Program]. It should be noted that after the cancellation of WeChat Mini Program, the Mini Program will not be accessible or removed from the WeChat platform due to failure to file, and cannot be withdrawn after submitting the cancellation application, it is recommended to operate cautiously.

# 4. How long is the time limit for the review of the cancellation record?

Cancellation class filing: the application for cancellation initiated by the developer, the platform first review is immediately passed, and the provincial communications administration is instant-20 working days.
The audit results are notified in the form of letters, template messages, and short messages, and the actual audit time shall prevail.

# 1) Under what circumstances do you need to initiate a Mini Program change filing? Is it necessary to change only the Mini Program name?

Yes. When the recordation information of any Mini Program changes, including the Mini Program information and the main body information, such as the name of the Mini Program, the Mini Program service content, the Mini Program administrator information, the main body certificate information, and the main person in charge information, etc.Mini Program management background- Setting - Small Program Record-change] Initiate the recordation of changes to ensure that the recordation information is true and effective.

# (2) If the subject of the Mini Program filing is changed, is it supported to directly initiate the Mini Program modification filing?

Not yet supported. If the subject is changed, that is, the uniform social credit code at the time of filing of the mini program is changed, the original filing shall be cancelled first, and then the current new subject shall be used to apply for filing again.
If only the name of the sponsor is changed, but the Unified Social Credit Code remains unchanged, the change filing operation can be directly carried out.

# 3, change the filing need to re-fill the filing information?

Because the original information has been changed, you may need to re-fill some or all of the information in the filing of the change:
If the Mini Program information changes, the content of the Mini Program information board needs to be refilled.If the subject information changes, the contents of the subject information section need to be filled in againIf the Mini Program information and the main body information are changed, all the contents need to be filled in again.

# (4) After submitting an application for modification, will it affect the normal use of the Mini Program? What is the general audit time limit?

No impact, on the premise that no application for cancellation of the record has been submitted, the record number is valid for a long time, and the small procedures that have completed the record can be used normally.
The review time limit for changing the record is the same as that for the new record, the platform first review is 1-2 working days, and the provincial communication administrations are 1-20 working days. The audit results are notified in the form of letters, template messages, and short messages, and the actual audit time shall prevail.

If you have any other questions about the use of the Mini Program, the developer can go to[WeChat Open Community - Mini Program Filing Area](https://developers.weixin.qq.com/community/Minihome /mixflow/3398116438949937159)Post interactive communication.

(The above content is for reference only, subject to the approval of the relevant competent authorities)