# Common problem

# Question 1. What is instant delivery?

Instant delivery is the official free interface of WeChat, which aims to solve the delivery needs of food, fresh, supermarket and other Mini Programs. After accessing, the Mini Program merchant can obtain the distribution service of many distribution companies through the unified interface to improve the operation efficiency.

# Question 2. What are the benefits of using instant delivery?

Meet the needs of multi-category distribution
Can meet the catering, fresh, supermarket and other categories of distribution needs

Interface completely free
Instant delivery interface is the basis of official capabilities, completely free and open

Improve user receiving experience
Delivery details will be sent to users via WeChat service notice to enhance the receiving experience. Service notification includes four states: rider has received order, rider has picked up goods, delivery, delivery completion and delivery exception

Unified docking saves money
The interface has been unified docking a number of delivery companies under the single interface, can directly generate a single delivery

Increase user callback Mini Program entry
Service notification of delivery details can jump to the merchant Mini Program, improve the return rate of users

# Question 3. Do you charge for interfaces?

Instant delivery is the official interface of WeChat, completely free.

# Question 4. Which delivery companies are currently supported?

# Question 5. How does delivery cost settle accounts?

At present, the premise of using instant delivery is that the merchant is already a customer of the delivery company supported by this interface. Settlement mode according to the original business and distribution company settlement mode.

# Question 6. What's the process for accessing real-time delivery?

Premise: merchants need to have reached a cooperative relationship with the delivery company, and signed an account before they can use this interface to place orders.
For example: choose flash send order, need to communicate with flash send in advance, after flash send create a cooperation account, then docking WeChat instant delivery Api.

Step 1: Log on to the WeChat Official Platform and authorize the signing account of the delivery company. The process is broken down into:

(1) Business loginWeChat Official PlatformClick on the right menu [Logistics Assistant]Click the [Instant Delivery] tabTo access.
(2) Select the distribution company that already has cooperation account, such as cooperation company for flash, jump flash authorization login page, enter cooperation account and password in flash, authorize login
The cooperative transport company returns the authorization results, and the merchant can place orders with the authorized cooperation account.

Step 2: Docking instant delivery Api (merchant view), estimated to take 2-3 days

(1) ViewRelated interfaces and events
Development interface document: You can develop by yourself or authorized service providers. If you encounter problems, you can go to the WeChat open community to ask questions.

Step 3: Test Commissioning We provide a stable sandbox environment for your development process debugging, please first in the sandbox after debugging the environment and then formally call the interface, test guidelines need to be added.

Step 4: Go online After the debugging is passed, you and the user can receive the delivery details.

# Question 7. Businesses do not have the ability to develop, you can let the service provider on behalf of the development?

Yes, the process of vendor development is:
(1) Business loginWeChat Official PlatformClick on the right menu [Logistics Assistant]Click the [Instant Delivery] tabTo access.
(2) Select the distribution company that already has cooperation account, such as cooperation company for flash, jump flash authorization login page, enter cooperation account and password in flash, authorize login
The merchant authorizes the whole instant delivery permission set to the service provider
Service provider docking Api, complete the follow-up process development

Note: Service providers cangetBindAccountInterface, query to the merchant has authorized binding distribution company account.

# Question 8. How do I get my app key and app secret from my delivery company?

See for detailsDistribution company information

# Question 9. What delivery notifications do users receive?

When the status is updated, we will push the service notification to the recipient user at the key node to inform the delivery status. Three notifications will be received in the same delivery single normal.
Namely, [the rider has received the order], [rider has taken delivery, distribution], distribution has been completed, distribution anomalies will be issued [distribution anomaly] service notice.

# Question 10. Dada open platform authorization binding tips have been opened other channels

Dada merchant number can only bind one channel, please check whether the developer account has been bound to the open platform, need to unbind first.

# Question 11. What to do if you encounter problems during development?

Please go toWeChat Open CommunityWhen you ask questions, please start with [logistics assistant], we will answer your questions at the first time.