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  • Service Market

    • # WeChat service market customer service ability

    Wechat service market customer service capability online, to support customers in the service market Mini Program and the service market computer side to initiate cooperative consultation with the service provider, but also to support the service provider in the mobile or computer side to respond to customer service messages.

    When customers use this capability, no action is required.

    Hint:

    • When using the Customer Service Capability, the Service Provider must first deploy at least one Customer Service Representative.
    • The service interface without customer service personnel will not display the customer service contact entrance, and the service provider will not receive the customer consultation message.

    # 1. Applicable objects of customer service staffing

    All service providers in the WeChat service market are applicable

    # II. Customer Service Staffing

    Platform providedPage configuration and interfaceBoth ways, the service provider can use on demand.

    • Configure customer service to support only the administrator status of the enterprise home page, not operators.
    • The same WeChat account, can not be more than 5 at the same time Official Account message template/Mini Program/The enterprise home page is bound to customer service, and the binding fails when exceeded.
    • Each enterprise home page customer service personnel configuration up to 100.

    # III. Page Configuration

    1. Enter the enterprise home page: administrator scan code loginWeChat Service Market, Go to Corporate HomeBasic settings customer service

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    2. Add Customer Service: Admin Click to add customer serviceAdministrator WeChat scan code Add customer service staff WeChat accountBinding successfully

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    3. Open customer service message notification: WeChat scan code/Search for a Small Assistant> Open the Customer Service Assistant> Select Account> Set> Open Customer Service Message Notification img

    # 4. API configuration

    Three steps: Get appidGenerate ACCESS_TOKENCall customer service interface

    1. Get appid: log inWeChat Service MarketGo to my home pageSelect Basic Settings tabMessage pushSet upDevelopment Settings PageCopy appid

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    2. Generate ACCESS_TOKEN: Generate ACCESS with AppID_TOKEN

    Generate Links:https://developers.weixin.qq.com/miniprogram/dev/api-backend/open-api/access-token/auth.getAccessToken.html

    3. With ACCESS_TOKEN Call Customer Service Interface

    Customer Service Staffing Interface Documentation：https://developers.weixin.qq.com/doc/offiaccount/Customer_Service/Customer_Service_Management.html#2

    Hint:

    • Use the "invite binding customer service account" interface, do not need to use the interface to add customer service account
    • When currently inviting customer service, customer service personnel will no longer receive an invitation reminder.

    Instructions for use are shown below:

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    After the service provider has configured the customer service personnel, the customer service ability can be used, details:WeChat Service MarketService Provider Customer ServiceGuide to Use