# Operation Specification of Transaction Mini Program

In order to maintain the normal trading order of the mini program, protect the rights and interests of platform users, and provide goods in the mini program ecosystem./Small programs that serve online sales and distribution should comply with the following specifications in addition to the operating specifications of Mini programs.

# Operating Specification for Small Programs for Physical Electronic Commerce

In order to maintain the normal trading order of the mini program, protect the rights and interests of platform users, and provide commodities./Mini Programs serving online sales and distribution shall comply with the Operating Specifications for WeChat Mini Program Platform, as well as the Operating Specifications for Physical E-commerce Mini Programs (hereinafter referred to as the "Specifications").

# 1.1 Category specification

Businesses should choose the correct category according to the content of the Mini Program, which can be consulted:"Small Program Open Service Category"Businesses should also provide category access qualifications according to platform requirements.

# 1.2 Product specification

# 1.2.1 Product Release Specification

Product information should be released correctly, and merchants should truthfully describe the product information according to the attributes of the products sold, and no brands or other information unrelated to the products should appear. Product description information (title, main diagram, details and other modules) should be consistent, in which the main diagram/The details should be clear and not vulgar. It is prohibited to publish content that contains false propaganda or misleading information, or to use absolute terms such as "national," "superlative," or "best."

# 1.2.2 Prohibited goods

The Mini Program prohibits the issuance of Internet banned goods stipulated by national laws and regulations, and can refer to:[WeChat Mini Program Banned Product List](https://developers.weixin.qq.com/miniprogram/product/jiaoyilei/Jinshoushangpin .html)

# 1.2.3 Violation handling situation

According to the severity of the violation, the platform will take measures including but not limited to issuing warning notices, restricting the ability to be searched, restricting the sharing of Mini Program content, suspending Mini Program transactions and removing Mini Programs.

# 1.3 Shipping specification

# 1.3.1 Delivery behavior management

After the user pays successfully, the merchant needs to deliver the goods according to the agreed delivery time, if there is no special agreement, ordinary goods need to be shipped within 48 hours, and pre-sale goods need to be shipped within the pre-sale commitment cycle.

Actual delivery time: the time recorded by the platform when the merchant successfully uploaded the real and effective logistics single number and product information on the background order management page.

The agreed delivery time: the shortest time limit set by the merchant and displayed shall prevail, such as the display information of the product title and the product details page. For pre-sale goods, the agreed maximum delivery period shall not exceed 150 days.

# 1.3.2 Violation handling situation

1.3.2.1 Delivery timeout: refers to the merchant does not deliver within the agreed delivery time limit and does not upload a real and effective logistics single number in the platform.

Processing rules: once found, the platform will issue a warning notice, if not rectified for three consecutive days, will trigger the payment risk warning, until the suspension of Mini Program trading.

1.3.2.2 Overtime: Within 24 hours after delivery (upload logistics number), the logistics number does not have the first logistics information on the corresponding logistics company's official website.

Processing rules: once found, the platform will issue a warning notice, if not rectified for three consecutive days, will trigger the payment risk warning, until the suspension of Mini Program trading.

1.3.2.3 False delivery: In the process of delivery, the merchant uploads abnormal logistics single number, the corresponding logistics information is obviously abnormal or does not truly issue deliverable goods.

Handling rules: Once found, the platform will take measures including but not limited to issuing warning notices, delaying the automatic receipt and settlement cycle, delaying the confirmation of the receipt and settlement cycle and suspending the Mini Program transactions according to the severity of the violation.

# 1.3.3 Special circumstances

If the goods cannot be delivered due to the following objective reasons, it will not be included in the relevant violations.

1.3.3.1 Due to special circumstances of force majeure such as epidemic situation and natural disasters, it is impossible to ship the goods at the agreed time.

1.3.3.2 Verified by the platform, the delivery address or consignee information filled in by the user is invalid or inaccurate, resulting in the inability to ship at the agreed time.

1.3.3.3 If the goods themselves or the information are suspected of violating laws and regulations, in order to protect the rights and interests of consumers, the platform requires the merchant to immediately stop shipping.

# 1.4 Transaction Dispute Resolution

In order to protect the transaction rights and interests of platform users, the platform has the right to intervene and handle transaction disputes between merchants and users on its own initiative or after receiving user complaints.Rules for the Handling of Disputes in Kind of WeChat Mini Programs

When the platform handles transaction disputes, the refund or compensation determined as a result of commercial liability will be deducted by the platform from the merchant's pending settlement.

# 1.5 Fund settlement

# 1.5.1 Settlement cycle

1.5.1.1 After the merchant ships, the order funds enter the settlement cycle. In the user's initiative/After the system automatically confirms the receipt of the goods (the time period for the system to automatically confirm the receipt is reached after the user clicks "Confirm Receipt" or the merchant enters the delivery information), the funds will be settled. Different delivery methods correspond to different settlement periods, as detailed in the table below.

1.5.1.2 If the user is active/When the system automatically confirms the receipt of goods, there are still disputes and complaints unresolved, you need to wait for the settlement of disputes and complaints.

# 1.5.2 Regulatory rules

In one of the following circumstances, in order to protect the rights and interests of users, the platform has the right to take measures such as delaying the automatic confirmation of the receipt and settlement cycle, delaying the confirmation of the receipt and settlement period, suspending the transaction of the Mini Program, and refunding the funds to be settled.

1.5.2.1 Through user complaints or platform identification to determine that the merchant violates the shipping rules

1.5.2.2 When the platform identifies and judges that there are risks in the business operation, including but not limited to the existence of more user complaints in the mini program and the invalidity of the qualification of the main body of the mini program.

[Note]

Providing online sales and distribution related services for physical goods (food and beverages, digital 3C, jewelry, etc.) or blind box goods (including but not limited to logistics, express delivery, Small programs in the same city distribution, etc., all need to access the platform order delivery management function to comply with 1.3 delivery specifications and 1.5 capital settlement rules.

Order delivery management function introduction and access plan as follows:[Order delivery management function introduction and access plan](https://developers.weixin.qq.com/miniprogram/product/jiaoyilei/fahuoguanligongneng .html)
This regulation shall enter into force on [25] December 2022. In order to create a good and healthy Mini Program ecosystem, Tencent has the right to adjust and announce these Standards from time to time, please pay attention to them.

# B2b Mini Program operation specification

# 2.1 Scope of application

Applicable for offline stores/Channel terminal provides FCL/A Mini Program for wholesale ordering, supply chain distribution, store marketing, store management and other related services of the entire product.

# 2.2 Industry management standard

Businesses should be based on the Mini Program business content to correctly select B2b (product wholesale/Store management) category. Mini Program operating B2b business, need to use Mini Program B2b store assistant payment service transactions. (B2b store assistant payment service access guide can refer to:Mini Program B2b store assistant payment service Access document）

To protect the rights and interests of users, when the platform finds that the Mini Program has a high operational risk (including, but not limited to, the Mini Program having more user complaints, and the Mini Program subject's qualifications are invalid), the platform has the right to take measures such as extending the order settlement cycle and suspending Mini Program transactions.