# Three-party customer service interface

weixin dialogue platform to the third-party customer service system, open the access ability of the artificial customer service system. Through the interface can be achieved such as: waiting in line, manual customer service access, evaluation of manual customer service and other related functions, the interface includes:

• Receive user and bot messages
• Send Customer Service Message
• Check the user's customer service access status
• Modify the user's customer service access status

Please see the specific informationThird Party Customer Service System Access Document。