# Verification of Bank Deposit Amounts
Merchant can be verified against the bank deposit amount through the settlement statement report provided by Tenpay Global.
# Settlement Rules
Before starting the verification, please familiarize yourself with the settlement rules applicable to different payment methods.
# Terms and Explanations Related to Settlement Rules
Settlement rules typically include the following information:
- Settlement: Refers to the process where funds transition from a completed transaction state to a pre-payment state. Once the funds reach the pre-payment state, they must meet the payment conditions before the actual transfer to Merchant's bank is initiated.
- Settlement Date: The date on which settled transactions, after deducting fees, are finalized. The calculation method varies depending on the settlement type:
Settlement Type Calculation Method Example Daily Settlement (T) Settlement date is calculated as T+n. Transactions completed on day T will be settled n working days later 
Daily Settlement (D) Settlement date is calculated as D+n. Transactions completed on day D will be settled n natural days later 
Weekly Settlement (W) Settlement date is calculated as W+n. Transactions made within a week will be settled on the n-th natural day of the following week 
- Settlement Currency: The currency used for settlement and fund transfers.
- Payment Conditions: Conditions that must be met before the funds are transferred to Merchant's bank after settlement. These are usually based on cumulative amounts, e.g., the cumulative unsettled amount must be ≥ 100 SGD for a payment to be triggered.
Note: If you wish to adjust the settlement rules, please contact the Tenpay Global team.
# Viewing Settlement Rules
Merchant can access the settlement rules in two ways:
- By reviewing the settlement terms specified in the agreements between Merchant, Tenpay Global, or other collaborating institutions.
- By navigating to the „Settlement Management“ page. Follow these steps:
- Log in to the WeChat Public Platform and go to „Tenpay Global“.
- Click „Settlement“ to enter the „Settlement Management“ page.
- Check the „Settlement Date“, „Settlement Currency“, „Payment Conditions“, and other rules for each payment method.
# Settlement Statement Report
The settlement statement report includes a summary table and a detailed list of settlements.
View a sample report: Excel Settlement Statement Report - Tenpay Global
# Settlement Summary Table
The settlement summary table displays information such as the total number/amount of successful transactions on the settlement date, the total handling fee, and the total settlement amount.
The following table illustrates the fields and descriptions in the settlement summary report:
| Field | Meaning | Description |
|---|---|---|
| acquirer_name | Partner Institution Name | The name of the partner institution processing the transaction |
| settle_batch_id | Settlement Batch ID | A unique identifier assigned by Tenpay Global for this settlement |
| settle_time | Settlement Time | The time when the funds are settled |
| detail_count | Total Number of Details | The total number of detailed records involved in this settlement |
| payment_count | Total Number of Payment Orders | The total number of payment orders included in this settlement |
| payment_amount_sum | Total Amount of Payment Orders | The total amount of all payment orders in this settlement |
| refund_count | Total Number of Refund Orders | The total number of refund orders involved in this settlement |
| refund_amount_sum | Total Amount of Refund Orders | The total amount of all refund orders in this settlement |
| dispute_count | Total Number of Disputed Deducitions | The total number of disputed deductions in this settlement |
| dispute_amount_sum | Total Amount of Disputed Deducitions | The total amount of all disputed deductions in this settlement |
| dispute_reverse_count | Total Number of Disputed Reversals | The total number of disputed reversals in this settlement |
| dispute_reverse_amount_sum | Total Amount of Disputed Reversals | The total amount of all disputed reversals in this settlement |
| trade_currency | Transaction Currency | The currency in which the transaction amount is denominated |
| acquirer_amount_sum | Total Amount on Partner Institution Side | The net amount received by the partner institution, calculated as total credits minus total debits |
| acquirer_currency | Currency Used by Partner Institution | The currency in which the partner institution accepts payments |
| fee_amount_sum | Total Fee Amount | The total amount of fees involved in this settlement |
| fee_currency | Fee Currency | The currency in which the fees are charged |
| settle_amount_sum | Total Settlement Amount | The total amount settled to Merchant after deducting fees |
| settle_currency | Settlement Currency | The currency used for this settlement and physical fund transfer |
# Settlement Detail Table
The Settlement Detail Table displays the transaction records from the settlement date, including the fee details for each transaction and the settlement amount for each transaction.
The following table lists the fields and their descriptions in the settlement detail table:
| Field | Meaning | Description |
|---|---|---|
| settle_batch_id | Settlement Batch ID | A unique identifier assigned by Tenpay Global for this settlement |
| listed | Tenpay Global Transaction ID | A unique identifier assigned by Tenpay Global for each transaction. When trade_type = PAYMENT, it corresponds to Tenpay Global’s payment order number; when trade_type = REFUND, it corresponds to the refund order number; when trade_type = DISPUTE or DISPUTE_REVERSE, it corresponds to the dispute order number |
| trade_type | Transaction Type | Enumeration values include: PAYMENT (payment), REFUND (refund), DISPUTE (dispute deduction), DISPUTE_REVERSE (dispute reversal successful), OTHER (other transaction types that cause changes in the settlement amount) |
| out_trade_no | Merchant Order Number | Merchant is a unique identifier assigned to each payment |
| out_refund_no | Merchant Refund Order Number | Merchant is a unique identifier assigned to each refund. This field is empty when trade_type = PAYMENT or DISPUTE or DISPUTE_REVERSE |
| trade_state | Transaction Status | When trade_type = PAYMENT, it corresponds to the payment status; when trade_type = REFUND, it corresponds to the refund status; when trade_type = DISPUTE or DISPUTE_REVERSE, this field is empty |
| trade_amount | Transaction Amount | When trade_type = PAYMENT, it corresponds to the payment amount; when trade_type = REFUND, it corresponds to the refund amount; when trade_type = DISPUTE, it corresponds to the disputed deduction amount; when trade_type = DISPUTE_REVERSE, it corresponds to the disputed reversal amount |
| trade_currency | Transaction Currency | Displayed as a three-letter currency code according to ISO 4217. When trade_type = PAYMENT, it corresponds to the payment currency; when trade_type = REFUND, it corresponds to the refund currency; when trade_type = DISPUTE, it corresponds to the disputed deduction currency; when trade_type = DISPUTE_REVERSE, it corresponds to the disputed reversal currency |
| trade_create_time | Transaction Creation Time | When trade_type = PAYMENT, it corresponds to the payment creation time; when trade_type = REFUND, it corresponds to the refund creation time; when trade_type = DISPUTE or DISPUTE_REVERSE, it corresponds to the time the dispute was initiated |
| trade_finish_time | Transaction Completion Time | When trade_type = PAYMENT, it corresponds to the payment completion time; when trade_type = REFUND, it corresponds to the refund completion time; when trade_type = DISPUTE or DISPUTE_REVERSE, it corresponds to the time when the dispute reached a final status. This field is empty before the dispute reaches a final status |
| payment_method_key | Payment Method Name | The payment method associated with the transaction |
| ref_order_no | Reference Order Number | Merchant used to trace consumption; this field is empty when trade_type = REFUND or DISPUTE or DISPUTE_REVERSE |
| acquirer_name | Acquiring Institution Name | The name of the acquiring institution that processed the transaction |
| acquirer_amount | Acquiring Institution Amount | The amount processed by the acquiring institution for this transaction |
| acquirer_currency | Acquiring Institution Currency | The currency accepted by the acquiring institution |
| fee_amount | Fee Amount | When trade_type = PAYMENT, it corresponds to the payment processing fee; when trade_type = REFUND, it corresponds to the refund processing fee; when trade_type = DISPUTE, it corresponds to the disputed deduction processing fee |
| fee_currency | Fee Currency | When trade_type = PAYMENT, it corresponds to the currency of payment fees; when trade_type = REFUND, it corresponds to the currency of refund fees; when trade_type = DISPUTE, it corresponds to the currency of dispute-related deductions. |
| settle_amount | Settlement Amount | The amount settled after deducting fees from the transaction. |
| settle_currency | Settlement Currency | The currency in which the transaction is settled into Merchant. |
| acquirer_trade_no | Acquirer Transaction Number | A unique identifier assigned by the acquirer for this transaction. |
| note | Transaction Note | For transactions with trade_type = OTHER, this field explains the reason for the change. |
# Obtaining Settlement Statements
Generate and download settlement statement files through the Mini ProgramMerchant platform:
Note: The earliest time a settlement statement file can be generated is usually at 15:30 on the 1st natural day after the settlement date.
Log in to the WeChat Public Platform and navigate to “Tenpay Global”
Click “Settlement” to enter the “Settlement Statements” page, then select “Download Settlement Statement”
Filter by “Settlement Date”, “Acquiring Institution”, and “File Format” (Excel or PDF), then click “Generate Settlement Statement”
File generation may take some time. Leaving the page will not affect the progress. Once completed, click “Download” to retrieve the settlement statement file
Note: For each acquiring institution and each settlement date, only one Excel and one PDF version of the settlement statement can be generated. Generated files are sorted by settlement date. To re-download historical settlement statements, review the generation record, locate the desired file, and click to download it.
# FAQ
Q: Why is the settlement amount negative on a certain settlement date?
A: In the initial stages of using Tenpay Global, it’s possible to see a negative settlement amount. This occurs because the reverse amounts during the settlement period exceed the net amount after deducting positive payments. Negative settlement amounts are normal at the beginning of service use. As transactions progress and positive payments and reverse refunds balance out, the settlement amount will typically become positive. If it remains negative, the Merchant settlement bank account won’t receive a deposit, and the negative amount will be deducted from the next settlement amount.