# Check the bank account amount
Merchants can check their bank accounts with the settlement report provided by Tenpay Global
# Settlement rules
Before you start checking, please understand the settlement rules for different payment methods
# Terms and descriptions related to settlement rules
Settlement rules usually consist of the following information:
- Settlement: refers to the reversal of funds from the completed transaction status to pre-paid status .After the funds reach the pre-withdrawal status, they must also meet the withdrawal conditions before triggering the transfer of the physical funds to the merchant bank
- Settlement date: refers to the time when a completed transaction is settled, net of fees. The calculation of the settlement date also varies depending on the type of settlement:
Type of settlement How it is calculated Example Daily Settlement (T) The settlement date is calculated based on T + n. Represents a successful trade on T day, settled after n working days 
Weekly Settlement (W) The settlement date is calculated based on W + n. Transactions in W weeks are settled on the nth natural day of the following week 
- Settlement currency: Currency used for settlement and payment
- Payment conditions: After the settlement of funds, the physical funds transferred to the merchant bank must meet the conditions. Usually for the cumulative amount of conditions, for example: the cumulative settlement amount that has not yet been paid must be ≥ 100SGD before the physical funds are triggered.
Note: If you wish to adjust the settlement rules, please contact the Tenpay Global Checkout team at Tenpay Global
# See the settlement rules
Merchants can view the settlement rules in two ways:
Enquiry Description of Settlement Terms in Agreements with Tenpay Global or Partner Organizations
Check it through the "Settlement Management" page (soon to be online), as follows:
- Log in to Weixin Mini Program Official Management Platform to enter the "Tenpay Global Checkout"
- Click on "Clearing" and go to the "Clearing Management" page
- See rules such as "settlement date," "settlement currency," "payment conditions" corresponding to different payment methods
# Settlement bill report
The settlement bill report contains a summary settlement form and a settlement breakdown form
View a sample report: [Excel] Billing Report - Tenpay Global Checkout
# Summary of settlements
The settlement summary table displays information such as the total number / total amount of successful transactions involved at the settlement date, the total amounts of fees and the total settlement value
The following table shows the fields and field descriptions of the settlement summary table:
| field | meaning | Introductions |
|---|---|---|
| acquirer_name | Name of partner agencies | Cooperation agencies that handled the transaction |
| settle_batch_id | Settlement batch number | Unique ID for this settlement assigned by Tenpay Global |
| settle_time | Settlement time | Fund settlement time |
| detail_count | Total breakdown | Total number of breakdown records covered by this settlement |
| payment_count | Total number of payment orders | Total number of payment orders involved in this settlement |
| payment_amount_sum | The total amount paid for the order | The total amount of payment orders involved in this settlement |
| refund_count | Total refund orders | Total refund orders involved in this settlement |
| refund_amount_sum | Total refund order amount | Total amount of refund orders involved in this settlement |
| dispute_count | Total disputed deductions | Total dispute deductions covered by this settlement |
| dispute_amount_sum | Total amount of disputed deductions | Total amount of dispute deductions involved in this settlement |
| dispute_reverse_count | Total number of dispute reversals | Total number of dispute reversals involved in this settlement |
| dispute_reverse_amount_sum | Total amount of dispute reversal | Total amount of dispute reversal involved in this settlement |
| trade_currency | The currencies traded | The transaction amount corresponds to the currency |
| acquirer_amount_sum | Total amount on the institutional side of cooperation | The total amount received by the cooperatives involved in this settlement is the net amount after the positive total minus the negative total |
| acquirer_currency | Cooperation agency-side currencies | Currency accepted by partner agencies |
| fee_amount_sum | Total amount of fees | Total amount of processing fees involved in this settlement |
| fee_currency | Currency of fees | The currency of the fee |
| settle_amount_sum | Total amount settled | The total amount settled to the merchant after this deduction of processing fees |
| settle_currency | Currency of settlement | Currency of this settlement and physical funds withdrawn |
# Statement of settlement
The settlement breakdown table displays information such as the flow of transactions involved on the settlement date, the processing charges for each transaction and the satisfied amount of each transaction
The following table provides the fields and field descriptions of the statement of accounts:
| field | meaning | Introductions |
|---|---|---|
| settle_batch_id | Settlement batch number | Unique ID for this settlement assigned by Tenpay Global |
| listed | Tenpay Global Transaction Number | A unique identifier assigned by Tenpay Global for each transaction.When trade_type =PAYMENT, equal to Tenpay Global payment order number;When trade_type =REFUND, equal to Tenpay Global refund number;When trade_type =DISPUTEorDISPUTE_REVERSE, equal to Tenpay Global Dispute Number |
| trade_type | Type of transaction | Enumeration values include:PAYMENT(payment),REFUND(refund),DISPUTE(DISPUTE DEDUCTION),DISPUTE_REVERSE(OTHER(Other types of transactions that cause a change in the settlement amount) |
| out_trade_no | Merchant's Order Number | A unique identifier assigned by the merchant for each payment |
| out_refund_no | Merchant refund number | A unique identifier assigned by the merchant for each refund.When trade_type =PAYMENTOrDISPUTEorDISPUTE_REVERSE, empty |
| trade_state | Trading Status | When trade_type =PAYMENT, equals payment status;When trade_type =REFUND, equals refund status;Empty when trade_type =DISPUTEorDISPUTE_REVERSE |
| trade_amount | Amount of transaction | When trade_type =PAYMENT, equal to the amount paid;When trade_type =REFUND, equal to the refund amount;When trade_type =DISPUTE, equal to the amount of deduction in dispute;When trade_type =DISPUTE_REVERSE, equal to the amount of dispute reversed |
| trade_currency | The currencies traded | Displayed as a three-letter currency code defined in ISO 4217 .When trade_type =PAYMENT, equal to the currency of payment;When trade_type =REFUND, equal to the refund currency;When trade_type =DISPUTE, equal to the currency of the dispute deduction;When trade_type =DISPUTE_REVERSE, equal to the reverse currency |
| trade_create_time | Transaction creation time | When trade_type =PAYMENT, equal to payment creation time;When trade_type =REFUND, is equal to the refund creation time;When trade_type =DISPUTEorDISPUTE_REVERSE, equal to the time when the dispute arose |
| trade_finish_time | Transaction completion time | When trade_type =PAYMENT, equal to the successful time of payment;When trade_type =REFUND, equal to the successful time of refund;When trade_type =DISPUTEOrDISPUTE_REVERSE, equal to the time when the dispute reaches its final state, empty before reaching its final state |
| payment_method_key | Name of payment method | Transaction corresponds to payment method |
| ref_order_no | Reference order number | A logo specified by a merchant to trace consumption;When trade_type =REFUNDOrDISPUTEorDISPUTE_REVERSE, empty |
| acquirer_name | Name of partner agencies | Cooperation agencies that handled the transaction |
| acquirer_amount | Institutional side amounts | The amount received by the partner institution corresponding to the transaction |
| acquirer_currency | Cooperation agency-side currencies | Currency accepted by partner agencies |
| fee_amount | Amount of processing fee | When trade_type =PAYMENT, it is equal to the amount of payment for the mobile phone;When trade_type =REFUND, it is equal to the amount of refunds;When trade_type =DISPUTE, equal to the amount of the dispute deduction |
| fee_currency | Currency of fees | Whentrade_type = PAYMENT, it is equal to the payment of the mobile renewal currency;Whentrade_type = REFUND, it is equivalent to the refundable currency;When trade_type =DISPUTE, it is equal to the Dispute Debit Mobile Renewal Currency |
| settle_amount | Settlement Amount | The amount settled on the transaction after deduction of processing fees |
| settle_currency | Currency of settlement | The transaction was settled in the merchant's currency |
| acquirer_trade_no | Cooperative agency transaction number | The sole identifier assigned by the partner agency for the transaction |
| note | Transaction Notes | For trades where trade_type =OTHER, this field is used to explain the reason for the change |
# Get a settlement bill
Generate and download billing files via the Weixin Mini Program merchant platform:
Note: The earliest time to generate the settlement bill file is usually 12 ~ 24 hours after the settlement time
- Log in to Weixin Mini Program Official Management Platform to enter the "Tenpay Global Checkout"
- Click on "Clearing," go to the "Clearing Statements" page and select "Download the Clearing Statements."
- After filtering "Settlement Time," "Acquirer," "Download File Format" (Excel or PDF), click "Generate Settlement Bill"
- File generation may take a long time, and leaving the page at this time does not affect the progress of the generation. Once generated, click "Download" to obtain the settlement bill file
Note: For each settlement date of each acquirer, only one settlement bill file in Excel format and one PDF format can be generated. The generated files are sorted by settlement time. To redownload the generated historical settlement bill, leaf through the settlement settlement generation record, find the target file and click Download
# FAQ
Q: Why is the settlement amount negative on a settlement date?
A: At the beginning of the activation of Tenpay Global Checkout services, a negative settlement amount may occur because the reverse amount during this settlement period exceeds the net amount after the positive amount is charged. Negative settlement amounts are a normal phenomenon early in the service, and as the service progresses, transactions such as forward payments and reverse refunds rolling over, the settlement value usually returns to positive values. If the settlement amount is negative, the merchant's settlement bank account will not receive payment, and the negative amount will be deducted from the next settlement.