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  • 平台能力

    • # Refund Rules and Process

    # Refund Rules

    • Handling Fees: Whether handling fees are refunded or additional charges apply depends on the terms specified in the contract between Merchant and Tenpay Global or the cooperating institution.
    • Refund Restrictions: Different payment methods have varying refund restrictions. Please refer to the “Payment Methods” section of this document for details regarding original payment method refunds, refund limits, and refund validity periods.

      Refunds may not be possible in the following situations: the payment method does not support refunds, partial refunds are not allowed, the refund amount exceeds the limit, or the refund request is made after the validity period has passed.

    # Refund Process

    # Initiating a Refund

    Merchant can initiate a refund for a successful payment order by calling the refund API:

    # Checking Refund Status

    After initiating a refund, Merchant can check the refund status and other details using the following methods:

    1. API Query: Use the inquiry-refund API to retrieve refund information.
    1. Mini ProgramMerchant Platform Inquiry

    • Log in to the WeChat Official Account Platform and navigate to “Tenpay Global”.

    • Click “Transactions” and then “Transaction Details”. Select “Refund Details”.

    • Filter refunds by “Creation Time” or “Refund Status”, or search directly using the “Merchant Refund Number” to locate the desired refund record.

    • Click “View” to access detailed information about the refund.

    # Refund Notification

    Once the refund is completed, Tenpay Global will notify Merchant of the result using the notify_url specified during the refund process:

    It is recommended to monitor the Tenpay Global WebHook to update and record the refund status.

    # Cancellation of Refunds

    Currently, Merchant cannot cancel a submitted refund request on its own.