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  • 平台能力

    • # Refund Rules and Process

    # Refund Rules

    • Mobile Renewal: Refunds for mobile renewal or additional charges are subject to the agreement between the merchant and Tenpay Global or its partner organizations
    • Refund limits: There are different refund limits for different payment methods. Please see the description of original refunds, refund limits, refund validity periods, etc. in the " Payment Method " section of this document

    Possible scenarios where refunds are not allowed include: payment methods that do not support refunds, payment methods that don't support partial refunds, refund amounts that are not within limits, refund times that are beyond the refund validity period, etc.

    # The refund process

    # Refund Initiation

    A merchant can initiate a refund on a successfully paid order by invoking therefundinterface:

    # Refund inquiry

    After the refund is initiated, merchants can check the status of the refund order and other details by the following means:

    1. API query: Callinquiry-refundinterface to query refund form
    1. Weixin Mini Program Merchant Platform Inquiry
    • Log in to Weixin Mini Program Official Management Platform to enter the "Tenpay Global Checkout"
    • Click on "Deal," go to the "Deal Details" page and select "Refund Details"
    • Locate the target refund by filtering the refund "creation time," "refund status," or by entering the "merchant refund number" directly for a search 8
    • Click "View" to see the details of the target refund form 9 10

    # Refund Notice

    When the refund order reaches its final status, Tenpay Global will notify the merchant of the refund result according to thenotify_urlspecified at the time of the refund initiation:

    Note: It is recommended to update and record the refund status by monitoring the TenpayGlobal WebHook

    # Refund closed

    At present, merchants are not supported in voluntarily closing already initiated refund applications