# Send Customer Service Message

When the user interacts with the mini program customer service for a specific action (see below for a list of specific actions), WeChat will push the message data to the developer, and the developer can use it for a period of time (currently 48 Hours) to call the customer service interface by calling the Send Customer Service Message Interface To send messages to regular users. This interface is mainly used for customer service and other functions with manual message processing links, to facilitate developers to provide users with better services.

The list of currently allowed actions is as follows. The number of messages and the time limit allowed by the customer service interface are different after different actions are triggered.

User action Number of permitted restrictions Time frame
User Send Message 5 article 48 hour
User Access Service Message 2 article 1 minute