# Customer Service Enter Status

The developer can return the current input status to the user by calling the customer service input status interface .

1. This interface requires customer service message interface privileges.
2. If the trigger conditions for sending a customer service message are not met, the input status cannot be sent.
3. Sending the input status requires that customer service have had a message interaction with the user within 30 seconds before sending it.
4. In the input state (which lasts 15 seconds), the input state cannot be repeated.
5. In the input state, if a message is sent to the user, the input state is also canceled.