# 交易类投诉处理

<xml>
    <ToUserName><![CDATA[toUser]]></ToUserName>
    <FromUserName><![CDATA[fromUser]]></FromUserName>
    <CreateTime>1546924844</CreateTime>
    <MsgType><![CDATA[event]]></MsgType>
    <Event><![CDATA[complaint_callback]]></Event>
    <BussiCallBackInfo>
        <appid>123</appid>
        <option_type>123</option_type>
        <complaint_order_id>123</complaint_order_id>
        ​<status>123</status>
        <create_time>123</create_time>
        ​<expire_time>123</expire_time>
        ​<type>123</type>
        ​<order_id>123</order_id>
        <out_trade_no>123</out_trade_no>
        ​<phone_number>123</phone_number>
        ​<open_id>123</open_id>
        ​<customer_material_content>123</customer_material_content>
        ​<customer_material_media_id_list>123</customer_material_media_id_list> // 投诉内容图片cdn(出于安全性考虑，目前该图片url有过期时间，如需查看图片，需每次重新调用该接口获取，防止图片过期导致无法查看)
        ​<pay_time>123</pay_time>
        ​<total_cost>123</total_cost>
        ​<product_name>123</product_name>
        ​<history>
            ​<time>123</time>
            ​<content>123</content>
            ​<media_id_list>123</media_id_list>
        </history>
        ​<history>
            ​<time>123</time>
            ​<content>123</content>
            ​<media_id_list>123<media_id_list>
        ​</history>
    </BussiCallBackInfo>
</xml>